Hidden charges to VIP scheme Purchased some trainers from them a while ago and was asked if I wanted to join their rewards scheme at checkout, seemed ok, but a year later my credit card company highlighted a potential fraud alert. Road Runner Sports tried to charge me $69.99 for a VIP subscription. This is a scam; please don't fall into this trap. I'd suggest steering well clear of the VIP club - I will never shop here again.

Do NOT trust this business Do NOT trust this business! They gave me a free upgrade to my membership. Then, I got a call from credit card company, Citibank that Roadrunner Sports was trying to charge my card $99.99 for the annual fee. I declined. Citbank blocked the charge. Then, Roadrunner Sports again submitted the charge for payment and it went thru. I've spent over a month trying to 'claw back' the $99.99 which I did not authorize. I strongly recommend taking your business elsewhere.

Really horrible rewards program, customer service... The rewards program is terrible. It is a train you can get on but never get off. It is very difficult to use your "rewards" and very difficult to get out of the program - the billing continues, for years. The program requires you to renew automatically and gives you discounts it says you can use, but even when you place an order, tick the box to apply your rewards, and the rewards show as applied in the shopping cart, the actual charge to your card doesn't reflect the application of the reward balance. Even if you have paid for the program (your first year is "free"), if you turn off auto-renewal, your rewards are unusable from the date you turn off the renewal. This is surely illegal. The customer service is poor - they obfuscate the issue when you call in. They evade questions like how many years you have been charged the fee. It is difficult to reach a customer service rep as the hold times are long. The actual availability of inventory (selection, styles, current shoes) is poor, so it is difficult to use your points for the shoes you want for this reason, in addition to the more technical ones.

Brought a Biondi 7 for 170$ Today 24… Brought a Biondi 7 for 170$ Today 24 December. Customer service awful. Not attended promptly. No greetings at entrance. Old customer. Finally Jayden did not give a packing bag. Only when told provided. Did not say thanks and greetings as per ethics and etiquettes. Receipt not sent by E- Mail. This does not auger well. Poor reflection on companies training of staff. Will visit some other store in future. Appalling. .

Wanted to exchange shoes Wanted to exchange shoes. Waited half an hour. No answer.