I was at the Rockville Maryland last… I was at the Rockville Maryland last week trying to see if they can find me shoes suitable for my feet. I was very impressed by the customer service I received from Andrea and left the place happy. Drawing from her own experience, Andrea was also able to suggest for my plantar fasciitis. Great service and professionalism. Customer # 9990000 1576841

It is one big scam!!! DO NOT BUY HERE! I have been charged again and again for some VIP service I never signed up for at a visit from Holland. I would NEVER need that service. I contacted them again today, after they charged me 50 USD again on my card. It is one big scam!!! DO NOT BUY HERE!

Really horrible rewards program, customer service... The rewards program is terrible. It is a train you can get on but never get off. It is very difficult to use your "rewards" and very difficult to get out of the program - the billing continues, for years. The program requires you to renew automatically and gives you discounts it says you can use, but even when you place an order, tick the box to apply your rewards, and the rewards show as applied in the shopping cart, the actual charge to your card doesn't reflect the application of the reward balance. Even if you have paid for the program (your first year is "free"), if you turn off auto-renewal, your rewards are unusable from the date you turn off the renewal. This is surely illegal. The customer service is poor - they obfuscate the issue when you call in. They evade questions like how many years you have been charged the fee. It is difficult to reach a customer service rep as the hold times are long. The actual availability of inventory (selection, styles, current shoes) is poor, so it is difficult to use your points for the shoes you want for this reason, in addition to the more technical ones.

Brought a Biondi 7 for 170$ Today 24… Brought a Biondi 7 for 170$ Today 24 December. Customer service awful. Not attended promptly. No greetings at entrance. Old customer. Finally Jayden did not give a packing bag. Only when told provided. Did not say thanks and greetings as per ethics and etiquettes. Receipt not sent by E- Mail. This does not auger well. Poor reflection on companies training of staff. Will visit some other store in future. Appalling. .

Lowkey Scammers I bought an insole from them, and a year later they charged me $49.99 for a VIP account I never signed up for.