Poor shipping & customer service I ordered an expensive bike stand from them. They put minimal effort into packing the item, and not surprisingly, the item arrived damaged. When I asked for a replacement, they were out of stock and all they could offer in the cause of damage was a $20 gift card. The $20 is gift card is better than nothing, but shipping on their site is $9 minimum, so you aren't really getting much of anything for $20 unless you spend some more of your hard earned money at their store. The whole experience left a bad taste. I don't think I will be coming back.

Born-Again Biker As someone who has recently returned to biking after a long hiatus, I appreciate how helpful Erik’s employees have been in guiding my selections of a bike and gear for all-weather biking. No high-pressure, no trying to sell me the most expensive stuff, just dead-on advice. Everything - EVERYTHING! - I have purchased has been perfect for me.

Second purchase from Erik’s bike shop… Second purchase from Erik’s bike shop and second time-shame on me. I just received the bike, second bike to come in damage. FYI all bikes are “floor models” which mean they are assembled and disassembled to be sent out when purchased. This means they can be scratched, used in the parking lot, and then sent out to unknowing customers. And they offer little none exchanges or returns. Brand new se bike just received by fedex today, pedal crank is stripped and they do not want to hear this. DO NOT ORDER from them!!

Beware, you may be shipped an open box or used item that's advertised as new and unopened I ordered a new and unopened item to give as a gift. I expected it to be new in box and sealed. The item I received has a dirty box with broken seals. Inside of the box, items have been opened, unwrapped, and are missing original packaging. I contacted support and they stated that the item may have been in a display case prior to repackaging it and shipping it to me. I'm not sure why the cords would have been unpacked and unwrapped if this was only in a display case and never used, but it's possible. UPDATE: Upon using the item, it is clear that it was used and returned, since the item was not even reset to its factory state. In any case, stores generally sell open box, demoed, or returned items at a discount. I did not order an open box item. I ordered a new and unopened item to avoid any concerns that go along with an open box item. Additionally, it is difficult to gift an opened package with a dirty box, whether it's been returned or not. Erik's offered to accept a return for the item, but support did imply they often ship open box items as new without warning. Consumers should be aware of this policy.

😆 I tried ordering a product at a too… 😆 I tried ordering a product at a too good to be true advertised price. Turned out it was…Received an email my order had been canceled due to it selling out and then continued to receive emails on the same product for days. This companies a scam….