False advertising Advertised a bike on line that clearly said $49 shipping. When I called to buy it thay said it had to be in store pick up only. They said they had no idea why it quoted shipping. Bike was a 2 yr old leftover. You want to sell the bike or not? It's a bike shop, sell and ship all the time. Ive worked in a bike shop, its not harfd. To me it's false advertising. Seems they are too big and customer service suffers as a result.

Second purchase from Erik’s bike shop… Second purchase from Erik’s bike shop and second time-shame on me. I just received the bike, second bike to come in damage. FYI all bikes are “floor models” which mean they are assembled and disassembled to be sent out when purchased. This means they can be scratched, used in the parking lot, and then sent out to unknowing customers. And they offer little none exchanges or returns. Brand new se bike just received by fedex today, pedal crank is stripped and they do not want to hear this. DO NOT ORDER from them!!

SNOWBOARD BOOTS Review SNOWBOARD BOOTS Review: Erik’s Bike Shop had the best price for the Ride Anthem snowboard boots I was looking for. I was skeptical at first given other reviews, but I placed my order on Thanksgiving, my boots shipped Friday the 25th, and I received exactly what I ordered on the 1st of December (four days earlier than expected). I couldn’t find another online retailer that was offering the Boots at a discount ($199/$249), so I’m super pleased with what I got. Thank you Erik’s!

Confirmed purchase, then cancelled I ordered a helmet with a scheduled delivery of 9/13. I called to check the status several days before the scheduled delivery, and was told everything was going fine, On 9/13 I called again and customer service simply cancelled the order because they did not have the item. A customer service rep. explained to me how difficult is to know stock levels etc.. clearly this wasn't much help in solving the problem. I advise against making any online purchases with them if you are counting on getting the item.

West Des Moines Store ~ the manager… West Des Moines Store ~ the manager there was the rudest lady/kid lacking service I have ever met - I'm posting on all military and veterans/Gov sites I belong to NOT NOT GO THERE!!!! Unacceptable behavior from the manager! Not cool! Sorry, not sure, MAYBE SHE WAS HAVING A BAD DAY???