Second purchase from Erik’s bike shop… Second purchase from Erik’s bike shop and second time-shame on me. I just received the bike, second bike to come in damage. FYI all bikes are “floor models” which mean they are assembled and disassembled to be sent out when purchased. This means they can be scratched, used in the parking lot, and then sent out to unknowing customers. And they offer little none exchanges or returns. Brand new se bike just received by fedex today, pedal crank is stripped and they do not want to hear this. DO NOT ORDER from them!!

Quick to charge credit card, but no delivery! I ordered a close-out ebike off Erik's website on December 14. The ad and the confirmation said the bike would be delivered 12/24. No scanning or tracking information with FedEx, and nothing delivered as of today 12/30. Chat with Erik's (Liz) was useless - she bitched that "we are doing the best we can." Two more electronic contacts have gone unanswered, but ERik's was quick to charge my credit card for the purchase! Wake up Erik. The charge won't be paid unless the bike arrives before payment is due.

Slow and over-priced delivery I placed an order for a helmet on 11/6, but didn't receive it until 11/21. I think that's far too long in this day and age of fast deliveries. Also, I was charged $18.56 for shipping for a box that allegedly weighed "6 lbs", but there's no way the box weighed more than 2. Definitely feel like I got taken advantage of on shipping fees and am frustrated about the incredibly slow delivery. Doubt I'll order from Erik's again!

Born-Again Biker As someone who has recently returned to biking after a long hiatus, I appreciate how helpful Erik’s employees have been in guiding my selections of a bike and gear for all-weather biking. No high-pressure, no trying to sell me the most expensive stuff, just dead-on advice. Everything - EVERYTHING! - I have purchased has been perfect for me.

From lies to lack of communication and still no shipping I talked with someone on their online chat on May 5 and was told the item I was ordering was in stock, with 6 available, and orders were being processed and shipped in about 2 days. On May 10, I received an email response to an inquiry saying my order would ship the coming week. My order still has not shipped, and I am getting absolutely no responses to my emails. So they’re not being upfront about their processing time and not being responsive to emails. This is extremely frustrating. They’re taking business away from other small businesses and then not fulfilling the orders, and they’re stringing costumers along. I highly recommend you avoid ordering from Erik’s.