West Des Moines Store ~ the manager… West Des Moines Store ~ the manager there was the rudest lady/kid lacking service I have ever met - I'm posting on all military and veterans/Gov sites I belong to NOT NOT GO THERE!!!! Unacceptable behavior from the manager! Not cool! Sorry, not sure, MAYBE SHE WAS HAVING A BAD DAY???

Second purchase from Erik’s bike shop… Second purchase from Erik’s bike shop and second time-shame on me. I just received the bike, second bike to come in damage. FYI all bikes are “floor models” which mean they are assembled and disassembled to be sent out when purchased. This means they can be scratched, used in the parking lot, and then sent out to unknowing customers. And they offer little none exchanges or returns. Brand new se bike just received by fedex today, pedal crank is stripped and they do not want to hear this. DO NOT ORDER from them!!

Before you purchase anything from this company you better hope you won’t have to rely on their customer service Before you purchase anything from Erik’s Bike store read the reviews. There are a few people that had a good experience but there is an overwhelming consistency of comments suggesting that Eriks will take your money but there is no customer service to back their brand. This is absolutely true in my experience with Eriks. I have purchased multiple products from this company but will never do business with them again. Erik’s bikes does not care about their customers or doing what’s right. Stay clear of this company and spend your hard earned money somewhere else.

Poor shipping & customer service I ordered an expensive bike stand from them. They put minimal effort into packing the item, and not surprisingly, the item arrived damaged. When I asked for a replacement, they were out of stock and all they could offer in the cause of damage was a $20 gift card. The $20 is gift card is better than nothing, but shipping on their site is $9 minimum, so you aren't really getting much of anything for $20 unless you spend some more of your hard earned money at their store. The whole experience left a bad taste. I don't think I will be coming back.

SNOWBOARD BOOTS Review SNOWBOARD BOOTS Review: Erik’s Bike Shop had the best price for the Ride Anthem snowboard boots I was looking for. I was skeptical at first given other reviews, but I placed my order on Thanksgiving, my boots shipped Friday the 25th, and I received exactly what I ordered on the 1st of December (four days earlier than expected). I couldn’t find another online retailer that was offering the Boots at a discount ($199/$249), so I’m super pleased with what I got. Thank you Erik’s!