Rep will not make it right for low-quality item Bought a leg roller attachment to go with my bench (also from Rep). The leg roller quality is clearly inferior, it shakes and rattles when doing sit ups, making the exerciser unstable. Cheap plastic smell too. I got in touch with Rep with picture and video (Rep requested me to submit a video), but they emailed me back saying it was normal and started talking about something irrelevant to the defective areas I was pointing to. They refused to give me a partial refund. Their return policy is: you pay the return shipping fee plus 15% restocking fee. Think twice before you order. Also, read the customer reviews, I am not the only one who had this issue. I am giving 2 stars because I want to be objective as the bench I received is of good quality and super stable.

Terrible quality products from China Terrible quality products from China. Broken welds (very unsafe), awful condition visually and the need business model around shipping cost is insane. You'd be better off with Rogue. They claim to be competitive to Rogue, but they are not even in the same ballpark.

Trash customer service Trash customer service. Don’t trust the reviews on YouTube. They’re partnered/affiliated with them so of course they’ll get good treatment. But for the rest of us, they won’t care unless you post a complaint on social media. I’d go with Rogue or anyone else.

makes perfect sense that this company… makes perfect sense that this company has such a low reviews, the customer service is a joke, they will not even send you a part that cost less than five dollars to replace a defective product, even after you spend thousands and thousands of dollars with them, stay away!!!! The Ares attachment to the rack system has cable design problems, I would definitely by from Rogue in the future- the company that REP is trying to be.

I place the order first week of… I place the order first week of september 2020 according to tracking number they give me estimated delivery date october 5 2020 but until now no delivery happen .tracking said still in shanghai. sent them dozen of email but this company doesn’t reply. i have a feeling i’m been scam by this company . i have to file a dispute thru Paypal to get my $1000.00 back but until now no result yet. Please Avoid Doing Business With this Seller they are only good communicating in the beginning to get your money after that their not communicating with you . Big mistake to trust this company.