Pitiful customer service Pitiful customer service. I want to shop REP because I live and run my business in Colorado. Every order I have had a bad customer service experience. Whether it’s a rude kid or a long wait only to find the staff goofing off in the back instead of retrieving my order.The quality is good, but no where near the quality of Rogue. I asked if they would do a special pre-order for Colorado small businesses instead of putting me in a que where Im number 16,000 in line to buy equipment. They said no. Ill stick with Rogue.

Solid pricing, terrible customer service Solid pricing and decent equipment. Their customer service is absolutely aweful. Ordering is an absolute pain in the ass and there are always issues. I just pay the rogue tax and avoid this company all together. Not worth the headache. If you can get the equipment and it's not missing parts it seems decent.

Terrible quality products from China Terrible quality products from China. Broken welds (very unsafe), awful condition visually and the need business model around shipping cost is insane. You'd be better off with Rogue. They claim to be competitive to Rogue, but they are not even in the same ballpark.

Bad Experience Terrible customer service and they sent me a defective barbell. The best part is they charge a restocking fee for all returns. Go pay the premium at their competitors for someone to treat you as a decent human being.

WORSE CUSTOMER SERVICE EVER The product was absolutely fine when we received it. I do not believe FedEx lost a 48 lb. box that was shipped on 12/14. When I inquired on 12/21 because I hadn't received it that was the story I was given. They were shipping overnight the same item on 12/21. On 12/22 when the tracking number showed it was still sitting in PA and that fed ex didn't have my package I called them. "Oh Fed Ex must have lost it" - I told them they were blaming fed ex twice when I didn't believe it wasn't their mistake and that it didn't get shipped. They assured me it was shipping 12/22 for Saturday delivery meaning I would have it for Christmas - well guess what - they shipped it on 12/26 overnight for delivery on 12/27 - as everyone knows, 12/27 is after Christmas and our grandson lives 4 hours south of us - that results in 8 hours of travel to deliver a late Christmas present. Mistakes happen, but to lie to me and say Fed Ex lost it twice is just unacceptable customer service. Do yourself a favor and stay clear of this company. Never again will I purchase from them.