I place the order first week of… I place the order first week of september 2020 according to tracking number they give me estimated delivery date october 5 2020 but until now no delivery happen .tracking said still in shanghai. sent them dozen of email but this company doesn’t reply. i have a feeling i’m been scam by this company . i have to file a dispute thru Paypal to get my $1000.00 back but until now no result yet. Please Avoid Doing Business With this Seller they are only good communicating in the beginning to get your money after that their not communicating with you . Big mistake to trust this company.

Pitiful customer service Pitiful customer service. I want to shop REP because I live and run my business in Colorado. Every order I have had a bad customer service experience. Whether it’s a rude kid or a long wait only to find the staff goofing off in the back instead of retrieving my order.The quality is good, but no where near the quality of Rogue. I asked if they would do a special pre-order for Colorado small businesses instead of putting me in a que where Im number 16,000 in line to buy equipment. They said no. Ill stick with Rogue.

Same experience as everyone else Same experience as everyone else. Spent thousands only to have the shipment delayed by months. After sending them a dozen emails I received one response stating saying they grossly oversold their stock and my order was affected. Offered a 10 dollar promo code which as everyone has already stated is just an insult. I understand they were flooded with demand but that doesn't excuse butchering your business model. No communication, failures in understanding your own inventory potential, etc etc. The company is a f*king disaster at the moment. Save for another week or two and buy from Rogue. I promise you it's worth avoiding the hell the rest of us are currently experiencing.

Bought a Rep Fitness bench Bought a Rep Fitness bench. It arrived with a warped frame and a broken post. This despite a Rep fitness representative on Reddit claiming quality control issues were over. They have NO quality control at all and the benches they claim are their design can be found all over the internet. They lied abut that too. Also, the site King of the Gym will remove comments that show Rep fitness in a negative light. They've obviously bought their positive reviews.

TERRIBLE CUSTOMER SERVICE I am beyond disappointed in the level of customer service. Not responding to phones calls or emails for DAYS AT A TIME is UNACCEPTABLE. I REGRET spending our money with this company and will NOT be a returning customer. What a shame...I am hoping we eventually receive the products we paid for.