Bad Experience Terrible customer service and they sent me a defective barbell. The best part is they charge a restocking fee for all returns. Go pay the premium at their competitors for someone to treat you as a decent human being.

Great Company, Great Service Have ordered over 4k worth of items. have they all been perfect, nope, however Rep Fitness always made it right! No idea what people are talking about not being able to reach anyone, just called today to correct shipping address and got someone in under 5 minutes. Great US based Customer Service, not so great China items. However eventually you will get an acceptable or very good product as they make it right.

Great Experience, Quick Delivery Placed an order for multiple pieces of equipment totaling about $2k on Dec 22nd. Afterwards, I read multiple reviews with issues about shipping delays or poor customer service. Naturally, I got nervous.. especially considering I was ordering right around Christmas. On Dec 27th, I received an email with tracking info (it wasn't actually picked up by FedEx until the 28th) and I received everything today, on Dec 30th. 8 days in total from ordering until delivery. Honestly, I don't know if I just got lucky? Or maybe they've made improvements to their logistics. But from this experience, I have absolutely no complaints with Rep Fitness.

Bought a Rep Fitness bench Bought a Rep Fitness bench. It arrived with a warped frame and a broken post. This despite a Rep fitness representative on Reddit claiming quality control issues were over. They have NO quality control at all and the benches they claim are their design can be found all over the internet. They lied abut that too. Also, the site King of the Gym will remove comments that show Rep fitness in a negative light. They've obviously bought their positive reviews.

makes perfect sense that this company… makes perfect sense that this company has such a low reviews, the customer service is a joke, they will not even send you a part that cost less than five dollars to replace a defective product, even after you spend thousands and thousands of dollars with them, stay away!!!! The Ares attachment to the rack system has cable design problems, I would definitely by from Rogue in the future- the company that REP is trying to be.