Trash customer service Trash customer service. Don’t trust the reviews on YouTube. They’re partnered/affiliated with them so of course they’ll get good treatment. But for the rest of us, they won’t care unless you post a complaint on social media. I’d go with Rogue or anyone else.

Terrible customer service and follow up Ordering with Rep Fitness has been by far my most frustrating experience in building my home gym. Their lack of communication protocols and apparent disregard for caring bout their customers is totally evident by the fact their CSR hours are only open for 3 days a week 4 hour each . I ordered a leg roller , strap safeties, and landmine over a month ago . Only one item came in and it is missing parts . Despite this the Repfitness order portal says my order has been delivered but UPS is showing a delay. I also have clear cross members that are rusting and repfitness won’t take any ownership of the product quality. Do yourself a favor and think twice , no think 10 times before ordering from them

Great Company, Great Service Have ordered over 4k worth of items. have they all been perfect, nope, however Rep Fitness always made it right! No idea what people are talking about not being able to reach anyone, just called today to correct shipping address and got someone in under 5 minutes. Great US based Customer Service, not so great China items. However eventually you will get an acceptable or very good product as they make it right.

Solid pricing, terrible customer service Solid pricing and decent equipment. Their customer service is absolutely aweful. Ordering is an absolute pain in the ass and there are always issues. I just pay the rogue tax and avoid this company all together. Not worth the headache. If you can get the equipment and it's not missing parts it seems decent.

Pitiful customer service Pitiful customer service. I want to shop REP because I live and run my business in Colorado. Every order I have had a bad customer service experience. Whether it’s a rude kid or a long wait only to find the staff goofing off in the back instead of retrieving my order.The quality is good, but no where near the quality of Rogue. I asked if they would do a special pre-order for Colorado small businesses instead of putting me in a que where Im number 16,000 in line to buy equipment. They said no. Ill stick with Rogue.