Worst option for gear online We shopped here a lot in past years but as of late the store became complete trash. Prices are high, the site's flooded with their own brand garbage products, shipping is ridiculously slow, and customer service a complete joke. Another business down the drain, don't get ripped off like we've been and spare yourself the aggravation.

No Return Terrible customer service. The return policy says, "Unused gear can be returned at any time with proof of purchase." I didn't use my shoes even once; the tag was still in there. However, they tried to find any reason to reject my return.

Warning: DO NOT Buy From Them!! Where to start, as so many issues! Did not give me 15% off on 1st order as website promises. Did not ship Xmas present (snowboard and bindings ) order until 10 days after ordered (ordered 9 Dec, shipped 19 Dec). Customer service (Gearhead ) could not explain why order shipped so late, why discount not applied, or why website stated Free 2 day shipping but they gave me 3 day shipping when order finally shipped today. I have no clue if I'll even get correct board and bindings, as so many other reviewers did not get what they ordered. My overall experience was horrible. Do NOT recommend this company!

Poor Experience Backcountry’s delivery provider of choice tossed my package into a neighbor’s backyard where dogs pulled it apart. Parts are missing, everything is covered in dirt, and they were only able to “offer” me $10 off my next order. I came back once after they tried to make amends for suing smaller “backcountry” businesses into oblivion, but I’m done with them now.

Absolutely Impressed Several times while shopping for sporting goods, I've found Backcountry has the best sells. I bought a helmet that was too small, and the return process was a breeze. Staff are friendly, they respond quickly to messages, and shipping is so fast it's here before I close my computer. Will continue to give Backcountry my business!