Poor Experience Backcountry’s delivery provider of choice tossed my package into a neighbor’s backyard where dogs pulled it apart. Parts are missing, everything is covered in dirt, and they were only able to “offer” me $10 off my next order. I came back once after they tried to make amends for suing smaller “backcountry” businesses into oblivion, but I’m done with them now.

No order record but billed I ordered from them for items on sale. I never received a confirmation email but wrote down the order confirmation number. When I called, I was told that there was no order. I let it go. 6 weeks later, I received a bill for the order with one item unable to ship as it was not in stock. I had to call to cancel the order that I clearly did not expect as I purchased the items elsewhere when my order was not confirmed. I have also separately had an issue with them refusing to price match. Not a reputable company. I won't do business with them again.

Frustrating website issues Decent experience on a past order, but current website experience is frustrating using Safari browser. It fails to add items to bag, repeatedly asking user to refresh…then fails again on order submission, just sits there forever “submitting”. Had to exit, then log in again. Finally succeeded in placing order after 45 min of hassle. And I’m an IT guy.

Absolutely Impressed Several times while shopping for sporting goods, I've found Backcountry has the best sells. I bought a helmet that was too small, and the return process was a breeze. Staff are friendly, they respond quickly to messages, and shipping is so fast it's here before I close my computer. Will continue to give Backcountry my business!

Please avoid this company Please avoid this company. Had one order, went ok. Tried another: canceled 3 days later with no explanation. Tried another: free shipping "shipped" a week ago, now apparently it's in a delivery exception in a city 300 miles away, while the "5 business day" delivery window has officially closed. Don't be fooled and just go order from the manufacturer direct or REI...