Terrible user expererince Terrible user expererince. Received wrong size, reordered correct size which took about 35min over the phone. Was waiting over 1 week, item never arrived - they knew already that the product was missing -hoping I'll forget. Apparently no replacement articles in stock anymore but lets not call the customer. (damn it, I noticed the item didn't arrive)

An amazing customer service experience An amazing customer service experience. As a 1st time customer, I called with a question about placing my online order. Wow, Jacob went above and beyond to help me. He was professional, courteous, and kind. He must deal with real jerks because he thought I was so nice, that the promo i had, couldn't be applied to my order because it wasn't meant for snowboard boots. He made it happen... a forever customer now, and very quick shipping... #1

Frustrating website issues Decent experience on a past order, but current website experience is frustrating using Safari browser. It fails to add items to bag, repeatedly asking user to refresh…then fails again on order submission, just sits there forever “submitting”. Had to exit, then log in again. Finally succeeded in placing order after 45 min of hassle. And I’m an IT guy.

Please avoid this company Please avoid this company. Had one order, went ok. Tried another: canceled 3 days later with no explanation. Tried another: free shipping "shipped" a week ago, now apparently it's in a delivery exception in a city 300 miles away, while the "5 business day" delivery window has officially closed. Don't be fooled and just go order from the manufacturer direct or REI...

Do not EVER order from Backcountry Do not EVER order from Backcountry. I ordered four jackets to try on for the upcoming ski season. My package was never delivered and I've been disputing the $1,434 charge with Backcountry for 4 weeks now. I've spoken to 5 different representatives. They said it is above the threshold of paying me back, so now I'm in the middle of disputing it with my credit card. Backcountry is not worth the hassle, you are better off ordering from a different company. Terrible customer service.