Frustrating website issues Decent experience on a past order, but current website experience is frustrating using Safari browser. It fails to add items to bag, repeatedly asking user to refresh…then fails again on order submission, just sits there forever “submitting”. Had to exit, then log in again. Finally succeeded in placing order after 45 min of hassle. And I’m an IT guy.

Poor experience I ordered a pair of trail runners to try for fit against another paid I’d ordered elsewhere. The return process was extremely difficult (I had to spend 30+ min chatting to get an address label generated) and then I had to pay for the return shipping. Will not be buying from them again.

Absolutely Impressed Several times while shopping for sporting goods, I've found Backcountry has the best sells. I bought a helmet that was too small, and the return process was a breeze. Staff are friendly, they respond quickly to messages, and shipping is so fast it's here before I close my computer. Will continue to give Backcountry my business!

No order record but billed I ordered from them for items on sale. I never received a confirmation email but wrote down the order confirmation number. When I called, I was told that there was no order. I let it go. 6 weeks later, I received a bill for the order with one item unable to ship as it was not in stock. I had to call to cancel the order that I clearly did not expect as I purchased the items elsewhere when my order was not confirmed. I have also separately had an issue with them refusing to price match. Not a reputable company. I won't do business with them again.

Warning: DO NOT Buy From Them!! Where to start, as so many issues! Did not give me 15% off on 1st order as website promises. Did not ship Xmas present (snowboard and bindings ) order until 10 days after ordered (ordered 9 Dec, shipped 19 Dec). Customer service (Gearhead ) could not explain why order shipped so late, why discount not applied, or why website stated Free 2 day shipping but they gave me 3 day shipping when order finally shipped today. I have no clue if I'll even get correct board and bindings, as so many other reviewers did not get what they ordered. My overall experience was horrible. Do NOT recommend this company!