Absolutely Impressed Several times while shopping for sporting goods, I've found Backcountry has the best sells. I bought a helmet that was too small, and the return process was a breeze. Staff are friendly, they respond quickly to messages, and shipping is so fast it's here before I close my computer. Will continue to give Backcountry my business!

Frustrating website issues Decent experience on a past order, but current website experience is frustrating using Safari browser. It fails to add items to bag, repeatedly asking user to refresh…then fails again on order submission, just sits there forever “submitting”. Had to exit, then log in again. Finally succeeded in placing order after 45 min of hassle. And I’m an IT guy.

Worst option for gear online We shopped here a lot in past years but as of late the store became complete trash. Prices are high, the site's flooded with their own brand garbage products, shipping is ridiculously slow, and customer service a complete joke. Another business down the drain, don't get ripped off like we've been and spare yourself the aggravation.

corporate jargon & no customer service I purchased a backpack and it sat in their warehouse for 10 days before shipping. I messaged them twice asking about it and got the usual corporate jargon "it's in pending shipment status." Sure. So finally it came to the point where I told them if they don't ship it out today I'm going to cancel the order because I have a trip coming up. No response but an hour or so later I received a shipping notification email. It was finally delivered (no expedited shipping or anything) and still no response to my email. Needless to say I'm done with Backcountry not so much because of the delay but because of their absolute lack of customer service. I'd advise you to do the same considering prices for these items are pretty much standard at these stores.

No Return Terrible customer service. The return policy says, "Unused gear can be returned at any time with proof of purchase." I didn't use my shoes even once; the tag was still in there. However, they tried to find any reason to reject my return.