Thrilled such a site/service exists. I have only used others' bikes, not rented out my own. I had one snafu with gaining access to a bike in Portland, OR. The owner wasn't overly easy to reach, but it was resolved within an hour.

This Company Needs to Stop ALL Operations This company suspended my account because they could not afford to pay me. How can a company that brags about Oprah backing them (who will never rent a bicycle in her life- let’s be for real here) punish and remove a user that has brought in hundreds of customers who have NEVER heard of the site? I also maintained a 5 star review the entire duration but I guess once they saw me approaching $10,000 in rental revenue they decided it had to come to an end. I used an alternate rental platform before Spinlister but their customer service hours did not meet my needs so I switched to them and that was a nightmare once they saw that I was in high demand. They canceled my upcoming rentals for a customer that spent over $250 and shut down my account. Very insane behavior. They have so much potential to be great but it seems that they lack basic customer service and respect. I also noticed that in the major cities , ALL the listings/listers have a maximum of 2 reviews and have been inactive for months-years AND there seems to be a fake account making fake reviews on a lot of the listings (probably to make it look like there has been activity on their app). I pointed this out to them once they paid me late twice in a row but they ensured that I was wrong and that they have had an increase of rentals by 300%. 300% is a made up number by them especially when NO ONE out of at least 1,000 people have ever heard of the company and they also could not provide this data for proof. And the app is no longer in the app store . Shocker

Cool service. I've used this when traveling to other cities. Everything has gone pretty smoothly, and the one hiccup I had once with a bicycle owner was professionally handled by Spinlister. The long and the short of it is that I was asked to lock up the guy's bike in a certain place to leave it for him to come pick up (because my rental was over), and it was stolen because he waited 6 days to pick it up. I explained everything by email to Spinlister and that was that. I'd recommend sending a text picture of the bike locked up if the owner is asking you to lock it up somewhere at the end of the rental.

Great website and great service I've only used Spinlister once, when I went to New York (Brooklyn) for a week last summer. I found a bike that was totally affordable for the week, though it was in pretty poor condition. (You get what you pay for, right?) I would definitely use this again for another trip and will likely put my spare bike on the site to rent, once I've tuned it up a bit.

Great money but VERY STRESSFUL communication with the “support team” The app makes me great side money ($1500/mo) -however, when there is an issue thats needs help from the customer service department ..THEY ARE LIARS AND VERY UNPROFESSIONAL !!! I have never dealt with such bad customer service in my entire life. They will say one thing in one email then totally disregard what they said in the next. And even worse, if a customer wants to extend and does not do so on the site , they can return it HOURS later and Spinlister won’t charge their card and they will blame YOU (the lister) for it. Absolutely mind blowing. I would pay $1000 to talk to the CEO face to face to discuss how this needs to be fixed.