Total Burn Total Burn. Used the app to rent a bike out on a recommendation, everything went smooth until I tried to get paid. No response from support, no payment received, website not working. DO NOT RENT YOUR BIKE VIA THIS APP!!!!

New owners, company not the same I have been renting my spare bikes on Spinlister for many years and had good customer service in the past. Since the website was purchased by the new owners their customer service has gone downhill. I still list on the app for one of my side gigs, but the company is not the same since the new owners took over.

Great money but VERY STRESSFUL communication with the “support team” The app makes me great side money ($1500/mo) -however, when there is an issue thats needs help from the customer service department ..THEY ARE LIARS AND VERY UNPROFESSIONAL !!! I have never dealt with such bad customer service in my entire life. They will say one thing in one email then totally disregard what they said in the next. And even worse, if a customer wants to extend and does not do so on the site , they can return it HOURS later and Spinlister won’t charge their card and they will blame YOU (the lister) for it. Absolutely mind blowing. I would pay $1000 to talk to the CEO face to face to discuss how this needs to be fixed.

This Company Needs to Stop ALL Operations This company suspended my account because they could not afford to pay me. How can a company that brags about Oprah backing them (who will never rent a bicycle in her life- let’s be for real here) punish and remove a user that has brought in hundreds of customers who have NEVER heard of the site? I also maintained a 5 star review the entire duration but I guess once they saw me approaching $10,000 in rental revenue they decided it had to come to an end. I used an alternate rental platform before Spinlister but their customer service hours did not meet my needs so I switched to them and that was a nightmare once they saw that I was in high demand. They canceled my upcoming rentals for a customer that spent over $250 and shut down my account. Very insane behavior. They have so much potential to be great but it seems that they lack basic customer service and respect. I also noticed that in the major cities , ALL the listings/listers have a maximum of 2 reviews and have been inactive for months-years AND there seems to be a fake account making fake reviews on a lot of the listings (probably to make it look like there has been activity on their app). I pointed this out to them once they paid me late twice in a row but they ensured that I was wrong and that they have had an increase of rentals by 300%. 300% is a made up number by them especially when NO ONE out of at least 1,000 people have ever heard of the company and they also could not provide this data for proof. And the app is no longer in the app store . Shocker

Spinlister is good, and getting better I have enjoyed listing on Spinlister, although I haven't rented a bike yet through the service. The apps are getting better all the time and as far as I know the site works really well. I have given my expensive, beautiful bike up to strangers for rent several times with a lot of confidence that Spinlister has vetted them and that the process is safe; I will certainly be using Spinlister again this year to share my bike and try out some new styles. Good luck to SL!