Product has expiry date of Nov./17 Product I received (hotshot 12 pack) has expiry date of Nov. 2017. Not enough time to use it up, so am stuck with product that will be expired within 2 mths. I wanted some to take in my winter training for a January 2018 marathon.

Didn't post a less than complimentary product review. Purchased a bike travel case. It arrived damaged due to improper packing - the product box had been opened, the case removed, and then repacked improperly. The travel case was also missing the handles that are shown in the product picture. I submitted a reasonable review on trisport's site stating these issues but they chose not to publish it. Not a good overall experience with them.

Altho the TriSports website offers many … Altho the TriSports website offers many choices of bikes, my selection and subsequent purchase turned out to be unavailable. I was told via email I could either get a refund or upgrade to a higher level bike for $400 more. I went for the upgrade but was told in two separate phone calls that the new bike would arrive in either 1 week or 3 weeks, depending on the call. This is my first experience with TriSports and I hope things improve. It would be helpful if stock levels could be shown on the web site to avoid this kind of thing.

The swim buoy I ordered arrived in time … The swim buoy I ordered arrived in time and works basically as expected, but I have one complaint. I spent a great deal of time comparing different products, hoping to find a buoy that had an outside pocket where I could tuck a bottle of water to reach it during open water swims without having to deflate the whole device. I even communicated via online chat with a representative of the company and was assured that the float had a pocket. When I got it, the printed instructions included a picture showing the pocket, but the buoy itself has none. It is identical to the one my swimming buddy got from another supplier. This is irritating. Otherwise, the item works fine.

Good product, questionable policies. I'm tired of companies not being forthcoming when they are selling open box merchandise. The saddle I ordered did not come in the original packaging from the manufacturer. So it did not have the tool, measuring tape and fit instructions. In fact, there was no packaging other than the delivery envelope. This would be acceptable if I was buying at a discounted rate but to pay full price and receive less than a new product is disappointing. Unfortunately, I don't have a local triathlon shop. So online shopping it is, but I won't use trisports.com in the future.