Dismissive and uncaring Almost bordering on dishonest, this offshoot of Wiggle seem to relish winding up its loyal customers. Recently purchased a wheelset and the contents were delivered protruding from the packaging. The response - “the packaging was fully taped up”. Well, I’ve still got the packaging and the evidence is clear. Not good.

Wheels Damaged upon Arrival Unfortuntely, my $600+ Velo Safe Travel Box came damaged as one of the wheels did not properly roll. The box is very large and without functioning wheels was nearly impossible for me to drag through the airport. I nearly missed my flight and then my race because I was so delayed in moving the box. It was deeply upsetting on top of the stress of a half Ironman. All I can hope is that TriSports can make it right.

Shipped me the wrong order!!!!! I ordered a Pair of Luis Garneau Tri Shoes $82. I received a Saddle Mounting kit that had an Indiana address on the invoice. I called Customer Service Three times during working hours. No answer.. I left my Phone number on voice mail. No call back. I also emailed Tri sport with no response.

Good product, questionable policies. I'm tired of companies not being forthcoming when they are selling open box merchandise. The saddle I ordered did not come in the original packaging from the manufacturer. So it did not have the tool, measuring tape and fit instructions. In fact, there was no packaging other than the delivery envelope. This would be acceptable if I was buying at a discounted rate but to pay full price and receive less than a new product is disappointing. Unfortunately, I don't have a local triathlon shop. So online shopping it is, but I won't use trisports.com in the future.

Horrendous item care and customer service I have bought from TSR several times before without an issue. This time was a complete farce. I had the winning bid for Fox 36 Kashima coated forks. They arrived in a battered box with 2 pieces of crate paper for protection... No bubble wrap, no padding, no extra cardboard, just paper. Some how the stanchions survived the delivery, but the forks were covered in oil. Everywhere. Reporting this to TSR, they couldn't have cared less. Short, dismissive replies with no explanation or surprise in how woefully packaged the forks were. Trying to email TSR directly my emails were returned because their mailbox was full (??) Absolutely dreadful service. Im genuinely shocked and disappointed in Tri Sport Resort.