Paul Hanshaw
GBCrazy long shipping times and low… Crazy long shipping times and low quality materials. One shirt has a issue but zero customer service responses. Have sent 3 messages over 7 days with no response Update: 4 weeks after first contact on my issues I was offered a refund. Raising my rating to 2 stars. Buy from from another store.
Andrea Mauter Rust
GBSpent $300 and was ghosted by this company UPDATE- ITEMS CAME UNANNOUNCED EXACTLY A MONTH AFTER ORDER MADE! So don't be in a rush to get your.order but you may eventually get it.... I ordered $300 worth of clothing almost a month ago. They took my money, sent a confirmation email then completely ghosted any further communications with me. At this point I fear I was scammed but I'll wait a few more weeks before contacting my bank and BBB..
CWar
GBW.T.H. IS TAKING SO LONG..... Placed an order on 01-26-24 made an inquiry about when the product would be received as it still said being printed, Sent an email on 02-05-24 and Ashley responded within 2hrs to saying that bc they are made to order that production takes longer in return creating shipping delays. She also stated that their lead times are extended due to the previous Holidays and current sporting events. I am sorry but you took my money and gave no indication that shipping would take longer than 10 days which is typical business practice. How about you take my money once you've done your job and my purchase is in the mail. I will not be ordering from them again and I sure as hell will be advising friends and other to not purchase from them. Shady buisness if you ask me.
Exquiteslugguy
GBGreat Customer Service! I received a product with some defects and contacted Vintage Brands Customer Service. Ashley responded very quickly and once she saw photos of the defects, she sent along a replacement with no need to return the original. Ashley was fantastic and made it very easy for me. Additional info: I received my replacement today (2/20) exactly when Ashley said I should receive it. It looks great! I will order more from Vintage Brands.
Imani
GBI’ve been having the same experience as… I’ve been having the same experience as everyone else . I ordered 1/31/2024 it’s now 2/12/2024,it still says printed when it stated it would be here before the 17th . I never received an order confirmation email, I reached out multiple times and I’ve received no response . I wouldn’t recommend buying from this company .