They suck They suck. I ordered parts from them. They are the wrong parts. I need to return them but have left numerous voicemails and sent numerous emails with no response. Avoid them at all cost.

WORST EXPERIENCE EVER! Worst shopping experience ever. I made an online purchase. I was giving a ship by date at purchase, only 1 item of the 3 arrived on time and had a tracking number. Other items arrives randomly and separately about 7 days late with no tracking numbers or email communications. Customer service is rude and unprofessional. Managers are hard to reach. Most importantly please read their return policy. If you buy something on sale, or with a discount code, you can no longer return it. What?! They don't let you know that when you are buying online. You will need find that small and almost hidden button on the bottom of the page that says return policy to find out. I buy things on sale from other places and I have never been denied return because I bought something on sale, unless i was clearly warned before purchase.

I am amazed by professionalism of Summit bicycles. I can't even express enough how I am satisfied with Summit bicycles' help! Their customer support is outstanding. I was ordering a bike as a gift for my husband's bday, and need it to be shipped to LA. Chris helped me with that order and shipping so I could get the bike when I need it! The whole process went smoothly I didn't have to think about it or worry. I am really amazed by that kindness. If I could give them 100 stars review, I would :D Thank you!

Great Experience I have no idea what's going on with the negative experience reviews. I had some difficulty with the website ordering and was able to get someone on the phone by engaging with the chat window on the website. They resolved the issue, confirmed the bike I wanted was in stock and I had it delivered to my door, for free, within a week. Great experience.

TERRIBLE customer service! Terrible customer service!! Ordered a $1099 bike from them on September 3rd, 2020.The charged my credit card but STILL haven't delivered my bike. THIS IS DECEMBER. They have given me no update on when the bike would be shipped as of December 15th. I've emailed several times, checked their website (as directed when you call their customer service line), and called, leaving voicemails with absolutely NO response. All I want at this point is my order cancelled and my card refunded. This is totally a scam website. Legit, there is no reason for this. COVID is no excuse. Very unhappy and feel totally scammed.