Great prices, quality items, poor communication. I placed my order and received no communication other than receipt of my order until Trek contacted me directly informing me that they had mixed up my order with an order meant for a store in Napa. To make a long story short, Tonja, the representative at Trek was very friendly and helpful in getting this straightened out. Throughout all of the confusion, Summit Bicycles didn't contact me once. In fact, I was quite surprised to see a packing slip with Summit Bicycles logo on it, as I had gotten the impression that they weren't involved in the process. As far as good points, They did have the best prices for my items, and the items I ultimately received were exactly as ordered. Given the choice, I would probably try to order directly from Trek next time.

Great customer service The product that I was interested in was not in available for when I needed it. Rob was able to put me into a better product (Garmin Edge 500) that ultimately is a product that better fit my needs. The package was shipped coast to coast in two days. This let me use the product sooner than anticipated. It's refreshing to have service like this. I highly recomend this shop to all my ridding biddies. Thanks!!!

Extremely Efficient I looked everywhere to buy a better shock for my Honda Ruckus Scooter and this was the place that everyone on-line said worked the best. The ordering was easy, and the shipping was so quick from Germany!

i love my new streamers summitbicyles is a great company,they sent my streamers very fast and no shipping fee......these are electra leather streamers,they fit right into the end of the handlebar grips.they make my scooter look so cool.i will order from this company again......

It was refreshing to talk with somebody who knew his products and was factual in his responses. Robert (San Jose) was especially helpful in my choice of replacement bicycle tire, offering factual bases for his suggestions. He also matched a competitor's pricing. Not a bad pair of desirable features in a vendor!