Rip-off I ordered a medium Fizik saddle pack (order no. 081612-082119-343) back in August and received a small pack.. I e-mailed the company and followed up with a phone call. The salesperson apologized for the mistake and said they would sent out another pack. As of today, Sept. 29th, I still have not received the medium pack. I would NOT recommend this company or buy from them again. Fernando Blanco Grand Prairie, TX

Shipping problem but resolved with great comm. and customer service. I ordered a set of tires via Summit, as Trek (and every where in my neighborhood) was out of stock of the particular make/model/size I needed. The free shipping sealed the deal and price was less than I would have paid at my local shop. Unfortunately, I never received the original shipment, but through timely, friendly, and professional communication (with Robert), a more than favorable resolution was reached. I received a new shipment in a timely manner and would more more than happy to order from them again.

Great prices and shopping experience Summit's prices are very reasonable and lower than many of their competitors. The website is really easy to navigate and includes information on the products. The shipment came within a few days of the order. I will definitely online shop at Summit again.

TERRIBLE customer service! Terrible customer service!! Ordered a $1099 bike from them on September 3rd, 2020.The charged my credit card but STILL haven't delivered my bike. THIS IS DECEMBER. They have given me no update on when the bike would be shipped as of December 15th. I've emailed several times, checked their website (as directed when you call their customer service line), and called, leaving voicemails with absolutely NO response. All I want at this point is my order cancelled and my card refunded. This is totally a scam website. Legit, there is no reason for this. COVID is no excuse. Very unhappy and feel totally scammed.

It was refreshing to talk with somebody who knew his products and was factual in his responses. Robert (San Jose) was especially helpful in my choice of replacement bicycle tire, offering factual bases for his suggestions. He also matched a competitor's pricing. Not a bad pair of desirable features in a vendor!