Shipping problem but resolved with great comm. and customer service. I ordered a set of tires via Summit, as Trek (and every where in my neighborhood) was out of stock of the particular make/model/size I needed. The free shipping sealed the deal and price was less than I would have paid at my local shop. Unfortunately, I never received the original shipment, but through timely, friendly, and professional communication (with Robert), a more than favorable resolution was reached. I received a new shipment in a timely manner and would more more than happy to order from them again.

Great Customer Service! My order came in 2 days! I called in with some questions and found they have a super fast super helpful staff. They were a pleasure to work with on the phone and the on line service was great... These guys had a just released Bontrager Interchange ANT+ Speed Sensors in stock... and everything else I needed. A great experience I will absolutely use these guys again! And the free shipping was just great! I highly recommend Summit Bicycles!! Thanks!!

i love my new streamers summitbicyles is a great company,they sent my streamers very fast and no shipping fee......these are electra leather streamers,they fit right into the end of the handlebar grips.they make my scooter look so cool.i will order from this company again......

Great customer service The product that I was interested in was not in available for when I needed it. Rob was able to put me into a better product (Garmin Edge 500) that ultimately is a product that better fit my needs. The package was shipped coast to coast in two days. This let me use the product sooner than anticipated. It's refreshing to have service like this. I highly recomend this shop to all my ridding biddies. Thanks!!!

Great Experience I have no idea what's going on with the negative experience reviews. I had some difficulty with the website ordering and was able to get someone on the phone by engaging with the chat window on the website. They resolved the issue, confirmed the bike I wanted was in stock and I had it delivered to my door, for free, within a week. Great experience.