Terrible communication I tried to return an item with their "no questions asked" return policy. They confirmed that they received the return and the refund still has not been issued about 2 weeks later. There is no given email address on their website and attempting to contact them has proven impossible.

Great customer service The product that I was interested in was not in available for when I needed it. Rob was able to put me into a better product (Garmin Edge 500) that ultimately is a product that better fit my needs. The package was shipped coast to coast in two days. This let me use the product sooner than anticipated. It's refreshing to have service like this. I highly recomend this shop to all my ridding biddies. Thanks!!!

TERRIBLE customer service! Terrible customer service!! Ordered a $1099 bike from them on September 3rd, 2020.The charged my credit card but STILL haven't delivered my bike. THIS IS DECEMBER. They have given me no update on when the bike would be shipped as of December 15th. I've emailed several times, checked their website (as directed when you call their customer service line), and called, leaving voicemails with absolutely NO response. All I want at this point is my order cancelled and my card refunded. This is totally a scam website. Legit, there is no reason for this. COVID is no excuse. Very unhappy and feel totally scammed.

They suck They suck. I ordered parts from them. They are the wrong parts. I need to return them but have left numerous voicemails and sent numerous emails with no response. Avoid them at all cost.

Good Price, Fast Delivery! My experience with Summit Bicycles was excellent. The price was equal to or less than other places I checked out, the checkout experience was fine, and I received the product in less than a week. I am used to having to wait a week to 10 days for "Free Shipping" deliveries, so I was surprised to see my bike rack arrive Thursday on a Monday purchase. Thanks for the excellent service, Summit!