S Kline
CAGreat product.. Kick strap.,,,, but is anyone minding the store...? Love my new Kick strap ..it is a well designed product that I will enjoy wearing for years. However, when I tried to contact the customer service to change my original order to this strap..there was no one around..and no one answered emails for 2 days.. I had go through the company directory to find someone to help me, which I finally did. I live in Canada and wanted to purchase the product here but the Canadian vendor listed on their website is not listing the BR products at all on their site, so I purchased directly through BR US, and paid the $30 US for shipping plus duty etc. I have later learned that Henry's Camera here in Toronto is selling BR straps. This could have saved me money. BR needs up to date list of international vendors. This was all a big hassle that is easily avoided.
Tim C
GBThe strap won't stay secure on … The strap won't stay secure on shoulders. Within minutes of walking it rotates to the thin strap and the padded strap moves to the bottom. Frustrating. I ended up putting paper clip on sides to lock it in.
john
GBTerrible customer service The reason I gave 1 star was because my package came late. I know that's not black Rapids fault and I don't blame them for it. I did however reach out to the email that was provided in the contact us section of the website and emailed them. I never got a reply back. Any reply would've sufficed but nope. Not a single reply. Why have a contact us page if you're not gonna reply?
R Martin Chambless
GBBlackRapid Customer Service failed to respond to a "Contact us" Query BlackRapid Customer Service failed to respond to a "Contact us" Query regarding how to use your BR website to track a delivery. The directions as to tracking a shipment were not apparent even with much time spent looking to locate them.
Lou Wright
GBSCAM SCAM, ordered a hoverboard and a few other bits, they gave me a fake tracking number, ignored all my communications. Blocked me on Facebook. Absolutely disgusting. They have also changed their web from blackrapid.store to brapido.