Descriptions and charges could be clearer I am from the UK and there wasn't any visibility on there being extra duty tax charges which I received almost 2 weeks after receiving the item. Also the website didn't allow me to track what was going on with the purchase, when I logged back into the site it didn't show my purchase history - if it wasn't for the automated emails I'd have had no visibility in the process. Also the website wasn't clear as to what was included per item so I bought an unnecessary item as an extra. The quality of the product I received was great but the online site has a lot to be desired in terms of usability and clarity.

WARNING SCAM COMPANY WARNING SCAM They are quick to take your payment but do not delivery your purchase. You can't contact them and noone will reply back to you via email or social media. Do NOT use

Scam Scam. I also ordered two Hoover boards. Was given a tracking number and what I received was an invoice with special delivery which needs to be signed. Now the status says delivered. Clever really. Im gutted

BlackRapid Customer Service failed to respond to a "Contact us" Query BlackRapid Customer Service failed to respond to a "Contact us" Query regarding how to use your BR website to track a delivery. The directions as to tracking a shipment were not apparent even with much time spent looking to locate them.

Purchased 2 Segways. Purchased 2 Segways. Money taken Order acknowledged No delivery and they have just ignored all communication Store has been changed to B rapido. Beware!