Scam Scam. I also ordered two Hoover boards. Was given a tracking number and what I received was an invoice with special delivery which needs to be signed. Now the status says delivered. Clever really. Im gutted

Misshaped threads Ordered a couple new quick-release plates (5x4cm). One of them had miss-shaped 1/4 - 20 threads. Luckily I had a 1/4 - 20 thread cutting tool I used to fix the issue so I could use the plate on assignment the next day. I'd expect for price point of the product they'd be more careful about shipping bad product.

Poor customer service - rude email exchange I purchase a strap and the box was pre opened by bllackrapid. They should have informed me that they open all packages before sending. I emailed customer service and asked why was the package opened and I was rudely responded to. Stating that I need to send her pictures and that they open and preassemble. The item looked used.

BlackRapid Customer Service failed to respond to a "Contact us" Query BlackRapid Customer Service failed to respond to a "Contact us" Query regarding how to use your BR website to track a delivery. The directions as to tracking a shipment were not apparent even with much time spent looking to locate them.

SCAM SCAM, ordered a hoverboard and a few other bits, they gave me a fake tracking number, ignored all my communications. Blocked me on Facebook. Absolutely disgusting. They have also changed their web from blackrapid.store to brapido.