Poor customer service - rude email exchange I purchase a strap and the box was pre opened by bllackrapid. They should have informed me that they open all packages before sending. I emailed customer service and asked why was the package opened and I was rudely responded to. Stating that I need to send her pictures and that they open and preassemble. The item looked used.

Descriptions and charges could be clearer I am from the UK and there wasn't any visibility on there being extra duty tax charges which I received almost 2 weeks after receiving the item. Also the website didn't allow me to track what was going on with the purchase, when I logged back into the site it didn't show my purchase history - if it wasn't for the automated emails I'd have had no visibility in the process. Also the website wasn't clear as to what was included per item so I bought an unnecessary item as an extra. The quality of the product I received was great but the online site has a lot to be desired in terms of usability and clarity.

Not the best experience. Beware. After starting the returns process following the failure of their (now updated) Quick Detach connector on the Sport X strap. The Customer Relation Team offered a like for like replacement as long as I was willing to wait only to renege on their original offer a few days later. Be careful to ask for the upgraded QD connector as the old one in my experience disconnects randomly.

WARNING SCAM COMPANY WARNING SCAM They are quick to take your payment but do not delivery your purchase. You can't contact them and noone will reply back to you via email or social media. Do NOT use

Scam Scam. I also ordered two Hoover boards. Was given a tracking number and what I received was an invoice with special delivery which needs to be signed. Now the status says delivered. Clever really. Im gutted