Teva; quality in free fall After 11 days of using a pair of sandals the strap broke. I just used it for normal walking and going to my job. This model is considered the strongest and waterproof model btw. The strap wich hold your feet on the sandal was NOT made in one piece, inside the rubber sole it's cute, and glued together. This is not a coincidence, they make the sandals like this. So they don't last long, it destroys itself automatically after some time. My last trip in latin America I did with the same model, but there occurred another problem. The straps can NOT resist the head from the beach, and pulverize in a few weeks.

Poor customer service and long dispatch/waiting times Extremely terrible customer service as a New Zealand based customer. I have heard good things about Teva sandals so I ordered on online through their website but when I placed the order it had failed due to a technical issue. So I did another order but then realised the first order did in fact go through so I have ended up with two duplicate orders. I have emailed the company but have gone three days without a reply, so I called the Australian based customer service number (there isn't an NZ based number). They were extremely unhelpful and just said that once an order has been placed it can't be cancelled, even though it was due to an error on their part. The order hasn't even been dispatched yet?? They weren't even able to give a time frame for when it will be dispatched. Please do not order through the Teva website, if you do want to get Teva sandals go to a store like Katmandu or MacPac but I would recommend another brand like Chaco.

I bought a pair of Teva sandals based… I bought a pair of Teva sandals based upon recommendation. Firstly, they started to smell terrible after a few wears, and even when washed the smell lingers in the sole. I don’t normally have smelly feet and this hasn’t happened with other sandals. Secondly, the ankle strap pulled out of the sole after about 5 months of limited wear. After multiple messages to and from customer service they sent me a returns label, I sent them back, the returns shop didn’t give me a proof of postage, and now Teva have refused to refund or replace, despite me having sent them the original invoice and photos of broken sandals. So……stinky, badly made, and crap customer service. Don’t even bother buying in the first place.

Over the years Over the years, my wife has bought no fewer than 6 pairs of teva sandals… ALL of them have come apart… the upper separates from lower … I have tried everything… glue, sewing,etc. Vulcanization technology has been around for ever. you folks cannot make a more reliable product? I told my wife to quit buying these substandard sandals… she’s learning… if they were really cheap. It would be different… but these sandals are expensive! Make a more reliable product or just quit altogether…so disappointed

TEVA used to stand out for excellence TEVA used to stand out for excellence, but not any more. I have spent the last two months trying to communicate about an exchange... NEVER, NEVER could connect with a live human. I persisted because we had been loyal customers. THE ABSOLUTE WORST CUSTOMER SERVICE (or lack thereof). Makes me sad!! Former NORDSTROM executive