MONEY SENT NO GOODS RECEIVED… I ordered 2 prs of TEVA TIRRA sandals for tevaoutletuk.com on 19th July- 10 weeks later NO SANDALS. Paid via paypal and money was sent. Have emailed customer service - stuck in customs awaiting paperwork says " Erica Peg" who says will chase???? I am hoping paypal can help me get my money back. Shambles outfit!

TEVA used to stand out for excellence TEVA used to stand out for excellence, but not any more. I have spent the last two months trying to communicate about an exchange... NEVER, NEVER could connect with a live human. I persisted because we had been loyal customers. THE ABSOLUTE WORST CUSTOMER SERVICE (or lack thereof). Makes me sad!! Former NORDSTROM executive

Failing Teva's, and poor cust service 3 pairs of Teva's (2 mine, and one for my dad) - all popped a strap at the ankle. We tried glueing them but they are never the same The last pair where only 18 months old, so I wrote to Teva highlighting what I thought was a design flaw, and trying to be helpful. They assumed I was asking for a refund, which I never mentioned once. After escalating, I had a 'manager' telling me I wasn't entitled to a refund - again, which I hadn't asked for. After a few more embarressing emails, I told them not to reply, as the damage was done, and I would never buy Teva again Currently on pair of Lizards, which are fantastic

Excellent...detat? Excellent. Nothing but the best service that cares about your needs. Female staff truly understands detat! If I was the owner I would give the gals a week to ✍ an apology letter to me for their unlawful acts, duties and insubordination or face federal prosecution. They would NEVER purposefully destroy a company for profit, would they? After all overpriced birkenstocks or cheap slave labor made sketchers wouldn't want to profit at all costs,would they?

Return pick up failure I ordered sandals online on May 5 23. I decided I didn't want them and followed the online instructions for returning them. I put package in my post box at the end of May to be picked up by the laughingly named Post Haste. It's still there! I've followed this up several times by email. Nominally it's the courier's fault, but the buck stops with Teva. They should have apologised directly to me and arranged pickup with a more conscientious courier. And it's Teva who are hanging on to my $120.