Very unprofessional VP Very poor customer service. I emailed the VP Anders Bergstrom several weeks ago and received no response. Their style #1003009 was a great boot. I have worn out 2 pair and style #1106832 replaced it. Horrible fit with a thin sole and no support like the discontinued boot. Why do you discontinue a great fitting boot and replace it with a substandard one?

Poor customer service and long dispatch/waiting times Extremely terrible customer service as a New Zealand based customer. I have heard good things about Teva sandals so I ordered on online through their website but when I placed the order it had failed due to a technical issue. So I did another order but then realised the first order did in fact go through so I have ended up with two duplicate orders. I have emailed the company but have gone three days without a reply, so I called the Australian based customer service number (there isn't an NZ based number). They were extremely unhelpful and just said that once an order has been placed it can't be cancelled, even though it was due to an error on their part. The order hasn't even been dispatched yet?? They weren't even able to give a time frame for when it will be dispatched. Please do not order through the Teva website, if you do want to get Teva sandals go to a store like Katmandu or MacPac but I would recommend another brand like Chaco.

Failing Teva's, and poor cust service 3 pairs of Teva's (2 mine, and one for my dad) - all popped a strap at the ankle. We tried glueing them but they are never the same The last pair where only 18 months old, so I wrote to Teva highlighting what I thought was a design flaw, and trying to be helpful. They assumed I was asking for a refund, which I never mentioned once. After escalating, I had a 'manager' telling me I wasn't entitled to a refund - again, which I hadn't asked for. After a few more embarressing emails, I told them not to reply, as the damage was done, and I would never buy Teva again Currently on pair of Lizards, which are fantastic

Quality, quick delivery I purchased the woman’s original universal sandals. Delivery was quick. Large range of products, website easy to navigate. Product is good quality. Rubs a little on the toe section but could break in with time. Super lightweight and lots of flex. If you are between sizes, I’d recommend sizing down.

Do Not Use-No Delivery-No Refunds Ordered sandals in April 2022, payment taken, email notification of purchase, then..silence. No delivery, no response to emails, no refund. Do not use this company, do not waste your time or money. As previously listed here if there was a minus rating Teva would get it.