I bought a pair of Teva sandals based… I bought a pair of Teva sandals based upon recommendation. Firstly, they started to smell terrible after a few wears, and even when washed the smell lingers in the sole. I don’t normally have smelly feet and this hasn’t happened with other sandals. Secondly, the ankle strap pulled out of the sole after about 5 months of limited wear. After multiple messages to and from customer service they sent me a returns label, I sent them back, the returns shop didn’t give me a proof of postage, and now Teva have refused to refund or replace, despite me having sent them the original invoice and photos of broken sandals. So……stinky, badly made, and crap customer service. Don’t even bother buying in the first place.

Fell apart in just TEN minutes! Purchased a VERY expensive pair of Teva shoes. Walked from hotel room (smooth tiles) to swimming pool. Less than TEN minutes the sole fell off! VERY badly manufactured. No response from customer service. Cheap local vendor shoes out lasted the entire hoilday including swmmming in the sea !!

Teva; quality in free fall After 11 days of using a pair of sandals the strap broke. I just used it for normal walking and going to my job. This model is considered the strongest and waterproof model btw. The strap wich hold your feet on the sandal was NOT made in one piece, inside the rubber sole it's cute, and glued together. This is not a coincidence, they make the sandals like this. So they don't last long, it destroys itself automatically after some time. My last trip in latin America I did with the same model, but there occurred another problem. The straps can NOT resist the head from the beach, and pulverize in a few weeks.

Return pick up failure I ordered sandals online on May 5 23. I decided I didn't want them and followed the online instructions for returning them. I put package in my post box at the end of May to be picked up by the laughingly named Post Haste. It's still there! I've followed this up several times by email. Nominally it's the courier's fault, but the buck stops with Teva. They should have apologised directly to me and arranged pickup with a more conscientious courier. And it's Teva who are hanging on to my $120.

Very poor experience Very poor experience. I accidentally ordered the wrong shoes, caught it immediately after paying. I immediately found a prompt guiding me on how I could cancel the order within the first 30 minutes but what they proposed doesn’t exist on their phone or computer website. Obviously customer service for phone or text didn’t open till 10am ET and it was 9am ET. So annoying