25 years of Teva's, but no more. I have bought Teva's for 25 years. the last two pairs of Teva's fell apart within two weeks of wearing them. The second approved TEVA retailer [londonstore] are now ignoring my emails. It is clear that since TEVA were bought that short term profit is prioritised over long term brand satisfaction. No more TEVA's for me. I expect that i will get a response from TEVA trying to find a way to get this review taken down

TEVA used to stand out for excellence TEVA used to stand out for excellence, but not any more. I have spent the last two months trying to communicate about an exchange... NEVER, NEVER could connect with a live human. I persisted because we had been loyal customers. THE ABSOLUTE WORST CUSTOMER SERVICE (or lack thereof). Makes me sad!! Former NORDSTROM executive

I bought a pair of Teva sandals based… I bought a pair of Teva sandals based upon recommendation. Firstly, they started to smell terrible after a few wears, and even when washed the smell lingers in the sole. I don’t normally have smelly feet and this hasn’t happened with other sandals. Secondly, the ankle strap pulled out of the sole after about 5 months of limited wear. After multiple messages to and from customer service they sent me a returns label, I sent them back, the returns shop didn’t give me a proof of postage, and now Teva have refused to refund or replace, despite me having sent them the original invoice and photos of broken sandals. So……stinky, badly made, and crap customer service. Don’t even bother buying in the first place.

Very unprofessional VP Very poor customer service. I emailed the VP Anders Bergstrom several weeks ago and received no response. Their style #1003009 was a great boot. I have worn out 2 pair and style #1106832 replaced it. Horrible fit with a thin sole and no support like the discontinued boot. Why do you discontinue a great fitting boot and replace it with a substandard one?

Poor customer service and long dispatch/waiting times Extremely terrible customer service as a New Zealand based customer. I have heard good things about Teva sandals so I ordered on online through their website but when I placed the order it had failed due to a technical issue. So I did another order but then realised the first order did in fact go through so I have ended up with two duplicate orders. I have emailed the company but have gone three days without a reply, so I called the Australian based customer service number (there isn't an NZ based number). They were extremely unhelpful and just said that once an order has been placed it can't be cancelled, even though it was due to an error on their part. The order hasn't even been dispatched yet?? They weren't even able to give a time frame for when it will be dispatched. Please do not order through the Teva website, if you do want to get Teva sandals go to a store like Katmandu or MacPac but I would recommend another brand like Chaco.