Poor customer service and long dispatch/waiting times Extremely terrible customer service as a New Zealand based customer. I have heard good things about Teva sandals so I ordered on online through their website but when I placed the order it had failed due to a technical issue. So I did another order but then realised the first order did in fact go through so I have ended up with two duplicate orders. I have emailed the company but have gone three days without a reply, so I called the Australian based customer service number (there isn't an NZ based number). They were extremely unhelpful and just said that once an order has been placed it can't be cancelled, even though it was due to an error on their part. The order hasn't even been dispatched yet?? They weren't even able to give a time frame for when it will be dispatched. Please do not order through the Teva website, if you do want to get Teva sandals go to a store like Katmandu or MacPac but I would recommend another brand like Chaco.

POOR QUALITY TEVA SANDALS I HAVE WORN TEVAS FOR ABOUT 15 YEARS. BUT LATELY THESE TEVAS I PURCHASED ARE OF VERY POOR QUALITY. THE DON'T EVEN LAST A YEAR! MAYBE A SEASON OR TWO. TEVA PLEASE LET YOUR PATRONS KNOW THAT YOU HAVE CHANGED THE QUALITY OF THE MATERIALS THAT WERE PREVIOUSLY USED FOR TEVAS. I AM VERY UNHAPPY WITH MY TEVA SANDALS ; /

Failing Teva's, and poor cust service 3 pairs of Teva's (2 mine, and one for my dad) - all popped a strap at the ankle. We tried glueing them but they are never the same The last pair where only 18 months old, so I wrote to Teva highlighting what I thought was a design flaw, and trying to be helpful. They assumed I was asking for a refund, which I never mentioned once. After escalating, I had a 'manager' telling me I wasn't entitled to a refund - again, which I hadn't asked for. After a few more embarressing emails, I told them not to reply, as the damage was done, and I would never buy Teva again Currently on pair of Lizards, which are fantastic

MONEY SENT NO GOODS RECEIVED… I ordered 2 prs of TEVA TIRRA sandals for tevaoutletuk.com on 19th July- 10 weeks later NO SANDALS. Paid via paypal and money was sent. Have emailed customer service - stuck in customs awaiting paperwork says " Erica Peg" who says will chase???? I am hoping paypal can help me get my money back. Shambles outfit!

25 years of Teva's, but no more. I have bought Teva's for 25 years. the last two pairs of Teva's fell apart within two weeks of wearing them. The second approved TEVA retailer [londonstore] are now ignoring my emails. It is clear that since TEVA were bought that short term profit is prioritised over long term brand satisfaction. No more TEVA's for me. I expect that i will get a response from TEVA trying to find a way to get this review taken down