Absolutely incompetent! I understand why this company’s overall rating is so low. They are incompetent at filling an order based on the specifications I entered. I ordered dog boots for a 40 lb dog. They sent dog boots that would probably fit a toy poodle. When I contacted them, they said we do not refund or exchange! What??? Wait! This was their error. They agreed to send another pair. Hoping for the appropriate size, I was disappointed to receive another pair of dog boots slightly larger than the first pair they sent. What is the matter with these people??!! Do not order from this company!!!!

I have no words 😖 DON’T FALL FOR IT ‼️ You can not teach any customer service by phone or email to support site. Things were added to my cart I did not order and couldn’t be removed. Without knowing when you get the VIP box , your subscribing to monthly deliveries. A horrible experience going in 5 was so far and still can’t get any direct answers 👎👎👎

SCAM!!!!!!!! SCAM. Don’t order anything from this bull**** company. I ordered over a month ago and was already charged- never got any shipping confirmation and convinced I will never receive my items. And to make things worse, their “support” team doesn’t respond to my emails and when they do it’s all lies.

Scam Scam. My well meaning spouse ordered a seatbelt from this company and they charged her card $40. Now I'm reading this is going to happen every month? I'm putting a block on her account right now, and contacting the better business bureau. I read their terms of service after the fact, but this doesn't apply to retail so I look forward to taking them down

Horrible Customer Service I wish I would have looked at all the reviews prior to making a purchase. I wanted to return 2 dog seat belts that I purchased and have not used because I can't get my dogs to sit in the back seat. They want to sit in the far back of my SUV. They requested pictures of the items before they would even initiate a return conversation. Then they explained how to return them but there will be a $4.95 restocking fee for each item and I have to pay return shipping etc...I will never buy from this company nor will I ever suggest somebody buy from this company. Horrible customer service.