At the beginning of the 2023 football… At the beginning of the 2023 football season I made a payment for the YEARLY NFL+ package that lets you watch games online and watch either full or condensed replays. Sometimes in October this stopped working. I followed all the FAQ advice about how to fix it. Nothing worked. When I log in it still shows me as having paid for the content. But when I try to watch a game it says I have to subscribe. Ironically, if I try to PAY AGAIN it says "good news you've already paid for this" and won't let me pay again. But I STILL CANNOT watch any games. Contacting their "customer support" on numerous occasions just results in emails that point you to the FAQ and promises that a follow-up will be forthcoming. But nothing was forthcoming. And it's impossible as far as I can tell to talk or chat with a human who is empowered to fix it. One can only conclude that the NFL's digital experience is run by people who are as incompetent as its referees.

NFL.com is by far the worst online and… NFL.com is by far the worst online and mobile app that I’ve ever had to use. The level of difficulty it takes to cancel the subscription is evidence of pure greed and malice, therefore forcing users to continue a subscription that is not needed! Stop making it so difficult to cancel a subscription with NFL.com it’s not only unethical it’s passive aggressive subscription cancellation behavior. Make it seamless and stop the greed!! I will never refer family or friends to use this app on Roku, IOS, and Android.

The NFL is once again failing its fans… The NFL is once again failing its fans especially the loyal fans! I recently added the NFL app to my firestick and what a WASTE of $$$The app is inconsistent continuously kicks me off the app and of course as most apps go, there’s never a Human to help after they have your $$ you are essentially SCREWED Just BS

My order was continually/increasingly… My order was continually/increasingly delayed & then canceled ostensibly by "me" (yesterday/1-16-24) -- WITHOUT MY PERMISSION!! This was to have been a holiday GIFT!! INCREDIBLY POOR SERVICE!!!

I would give it zero stars if I could I would give it zero stars if I could. It only stays connected about 5 mins before going back to home screen on fire stick. I did the recommended fix, clear cache uninstall then reinstall. That let it work for about 4 hrs before it was right back to dropping. It also takes close to 3 minutes to re log each time. Makes it unwatchable. This has been a problem all year how the NFL doesn't fix it is unbelievable.