Great product, excellent service. Ordered the base board with the 9hp motor and the larger battery with the classic wing at the end of July. It arrived about 3 weeks later and I've been out on it twice. The first time, I noticed something odd about the mounting bolts and sent a picture and video to Foil support. They responded within an hour. The second time, a had an issue with my mast. As with the first time, I sent a picture and video to Foil support and they responded within an hour and told me they would repair my powertrain and were sending a box out to me. The board is incredibly fun. I've had friends and siblings ride it and they love it. I'm very pleased with the prompt service and support I've received and I look forward to many more rides in the future.

NEW Foil board carbon fiber DEFECT The foil board I purchased was used a total of 8 times. On the last ride, the carbon fiber foil fin sheared off. Nothing was hit in the water and the board was not dropped. After falling the fin completely came off. When looking at the fin you can clearly see a bubble in the carbon fiber due to manufacturing defect. After this happened I emailed the support team with photos and the support manager (Kyle Roarke) accused me of falling incorrectly and would not replace the carbon fiber foil fin under warranty. He accused me of lying and wrote me a clear email that he will not be replacing the fin but I can purchase one at a reduced cost. Obviously, this was not acceptable for a $9k board with upgrades. Get Foil, I purchased your board because you are USA made, designed and assembled. Your sales team was clear your team would honor any issues which may come up in the first year. Clearly you are misrepresenting your products and do not stand behind them. I will NOT be purchasing another board or recommending this product to friends and other boats in my community.

I recieved my foil on Friday I recieved my foil on Friday, was concerned about taking the prop and end cap off to install the prop guard. I called and you were closed until Monday. I emailed support and did not receive a response until Monday. I looked through the manual, the quick start guide and online as well as your site and could not find information on installing the prop guard. I went ahead and took it apart and installed the prop guard but would have liked to have instructions to make sure nothing was going to fall out when I removed the end cap and how many foot lbs to set the nut too on the prop when I put everything back together. Your support reach out to me on Monday and verified I installed it correctly. Once support reached out, he was very responsive.

This is my first e-foil and I'm totally hooked ! This is my first e-foil, so I cannot compare to other brands but overall it is a good product for half the price. Delivery was delayed (but everyone had a hard time getting electronic chips that year) and the battery/remote had issues on my first try so I had to ship it back and it got fixed. Customer service was good and made it very easy. To be honest I was expecting to have a few issues ...given the product is new and the price very attractive, so overall I'm super happy. The board design looks good, I would not say foiling is easy at first and I don't think this board is made for beginners but I was able to foil a dozen of times before it got too cold and I'm now totally hooked. Looks like updates and upgrades are coming up this year so this is super exciting.

Too many problems Bought the board. Had multiple issues with board and battery and company wouldn’t give me a refund and has made everything extremely difficult. It worked ok for awhile, but then just too many problems