WHAT A RIP-OFF What a disaster. I ordered a pet coat before Christmas which has yet to arrive. Terrible customer service-no shipping number, barely any response when contacted-had the nerve to offer a "ten dollar coupon" which never materialized. One star ONLY because a ZERO is not available. Do yourself a favor and AVOID THIS COMPANY LIKE THE CORONA VIRUS! BUY AMERICAN-MADE GOODS!

I ordered TWO dog jackets in December… I ordered TWO dog jackets in December and in late February I sent an email to the company and like others received an initial response telling me that my package was "lost in the mail". They offered refund or to re- ship my order. I opted for that but they have not responded to any further emails to confirm ! I'm going to dispute the charge with my credit card company! Also the phone number in the email they sent me doesn't work!

Terrible customer service Ten days ago, I ordered a waterproof jacket and got an immediate confirmation email, but no order number. I have not received any updates letting me know the product has shipped. And two attempts to contact the company have produced no responses. My credit card has already been processed and I have no way to cancel the order. I'll probably buy a different jacket elsewhere and return this one for a refund if it ever arrives.

BUYERS BEWARE! BUYERS BEWARE! Horrible RETURN POLICY Please make sure your confident with your purchase. 30 day return policy has you ship your $40 doggy back pack AUSTRIA! Ordered and while in transit I decided it was best to purchase a pet stroller far less taxing toting around 29lbs male dog for a senior adult. Please note: item is unused. A 30 day Return policy does not include return shipping with several concessions. The cost and time you’ll spend to ship abroad is more of a headache to return a $40 back pack. Your unable to leave a review on their website unless your a “HAPPY CUSTOMER” and clearly the reviews are bias. Horrible REFUND/RETURN policy and sub standard business practice!

Complete and total scam Same experience as everyone else. Order items totaling almost $100 and they stated they would provide a full refund and nothing ever happened. Tried calling the phone number on the email and they say they're keeping all of their customer service reps safe from Covid so no one can answer. BIG SCAM!!!! Trying to file complaint on BBB. Do not order anything from this store. SCAM.