Terrible customer service Ten days ago, I ordered a waterproof jacket and got an immediate confirmation email, but no order number. I have not received any updates letting me know the product has shipped. And two attempts to contact the company have produced no responses. My credit card has already been processed and I have no way to cancel the order. I'll probably buy a different jacket elsewhere and return this one for a refund if it ever arrives.

WHAT A RIP-OFF What a disaster. I ordered a pet coat before Christmas which has yet to arrive. Terrible customer service-no shipping number, barely any response when contacted-had the nerve to offer a "ten dollar coupon" which never materialized. One star ONLY because a ZERO is not available. Do yourself a favor and AVOID THIS COMPANY LIKE THE CORONA VIRUS! BUY AMERICAN-MADE GOODS!

Only giving one star because I’m forced… Only giving one star because I’m forced to give it. I placed an order on 12/10 ORDER PETYFY#30183 . Was given an order number and tracking number. Yet the tracking number goes NOWHERE!! Tried emailing this company several times without response. Wish I had seen these reviews before ordering. Will be calling my credit card company to report fraud/scam. Do NOT buy from this place without a doubt a scam!

Scam "company" - Worst customer service ever Order placed 6 weeks ago has still not arrived. Repeated attempts have been made to contact Customer Service - but no response ever received. I can't understand how a company can stay in business after treating its customers so shoddily. Save your self a lot of frustration and don't bother even trying to place an order - they will take your money but fail to deliver. Giving them a 1-star review only because I could not give them ZERO stars!

Avoid at all costs As many others have noted, horrible customer service. I’ve been waiting over a month for our order. I have no idea what’s going on as several emails to customer service have been outright ignored. Winter will be over by the time I get this thing. Avoid this company at all costs — not a legitimate operation.