This company is an absolute scam This company is an absolute scam. Their customer service number is bogus as it will lead you in circles but never to a human representative-- and this is intentional. They ignore all emails regarding returns and refunds and scam you out of your money. AVOID this company at all costs. Their products do not work either.

HORRIBLE! HORRIBLE!! Can never reach anyone through the 1-888 “customer service” number, all recordings directing you to the “office” email where they do not respond! NO PRODUCT EVER RECEIVED - it’s been about three weeks and NO tracking data since they do not provide any CARRIER data! So far, they OWE me $$$ or product, I just want a refund now!

Not a good product! While it looks nice in the bag, it is not strong quality nor designed with strength to carry a 10 pound bag. It is visibly appealing, but was extremely challenging to get my dog in and when finally in, she looked extremely uncomfortable. The sizing is not accurate and will not support your pet. Imagine a grocery bag made of fabric with heavy items in it. That’s what it looks like. Zero support.

Never Again!! Order a winter jacket for my dog using their sizing guidance (xxl) and added 1 size up to make sure it was large enough. It took over 5 weeks to arrive and then the xxxl jacket was WAY too small. I contacted them about returning for exchange and was told no exchanges (not their written policy). They offered to send me another correct size BUT ONLY IF I PAID an additional 50% of the cost of the jacket plus shipping. Do not buy from this company!!!!!!

Terrible customer service Ten days ago, I ordered a waterproof jacket and got an immediate confirmation email, but no order number. I have not received any updates letting me know the product has shipped. And two attempts to contact the company have produced no responses. My credit card has already been processed and I have no way to cancel the order. I'll probably buy a different jacket elsewhere and return this one for a refund if it ever arrives.