BUYERS BEWARE! BUYERS BEWARE! Horrible RETURN POLICY Please make sure your confident with your purchase. 30 day return policy has you ship your $40 doggy back pack AUSTRIA! Ordered and while in transit I decided it was best to purchase a pet stroller far less taxing toting around 29lbs male dog for a senior adult. Please note: item is unused. A 30 day Return policy does not include return shipping with several concessions. The cost and time you’ll spend to ship abroad is more of a headache to return a $40 back pack. Your unable to leave a review on their website unless your a “HAPPY CUSTOMER” and clearly the reviews are bias. Horrible REFUND/RETURN policy and sub standard business practice!

Never Again!! Order a winter jacket for my dog using their sizing guidance (xxl) and added 1 size up to make sure it was large enough. It took over 5 weeks to arrive and then the xxxl jacket was WAY too small. I contacted them about returning for exchange and was told no exchanges (not their written policy). They offered to send me another correct size BUT ONLY IF I PAID an additional 50% of the cost of the jacket plus shipping. Do not buy from this company!!!!!!

Scam "company" - Worst customer service ever Order placed 6 weeks ago has still not arrived. Repeated attempts have been made to contact Customer Service - but no response ever received. I can't understand how a company can stay in business after treating its customers so shoddily. Save your self a lot of frustration and don't bother even trying to place an order - they will take your money but fail to deliver. Giving them a 1-star review only because I could not give them ZERO stars!

PETYFY IS A TOTAL SCAM! Petyfy is a total scam company! Do not buy anything from this company! I saw their ad on Facebook and placed two orders in December 2020. They took my credit card payment and sent me two confirmation emails that my orders were on their way. They never arrived. After 2 months I emailed asking for refunds with no response, and their website disappeared for a while. I am out almost $79.00.

I ordered my backpack and booties… I ordered my backpack and booties Dec31st, 2020. Still has not arrived! Very frustrating! My dog had spinal surgery Dec. 2nd and I needed the backpack for his recovery. It’s interesting that they continue sending me solicitations but can’t supply my order. Never again from this company!