David Olmsted
GBHad the part when I couldn't find it elsewhere. My high rating is for them having a part for a exercise bike that was about 15 years old. Not only did they have the part, they sent me a couple of pictures of the part to insure it was the part I needed. The price was fair and they shipped it right away. Within a week I had my bike and exercise regime back in action! Thanks again!!
Adam L
GBGreat Customer Service The initial part from the manufacture was out of spec, I reached out to the support team and got an fast call back and worked through what the issue was. They communicated through the process of the replacement item and facilitated a fast replacement.
Ben Burcham
GBAbove and beyond what was expected Unfortunately they did not have the cable I was looking for because it had been discontinued by the manufacturer, but they did offer a solution to my problem by pointing me to a company where I could have the discontinued cable custom made.
Rishona Corson
GBProForm Seat Replacement called to find out if they had a seat… I called to find out if they had a seat for my ProForm carbon CX home spinning bike. The seat on that bike for the manufacturer was grossly uncomfortable and anatomically incorrect for women. I spoke to Chris while we were talking on the phone, found a seat replacement on Amazon and suggested that I order it. He was very careful to make sure that it met the same specs as the Pro Form so that it would install correctly. He was right on! I received the seat yesterday and I'm a very happy customer!!
Glen
CAOriginal item ordered was discontinued Original item ordered was discontinued. Tech advice promptly advised an alternative. Order was changed and received in a bit over a week. Across the continent and over the border. Product functioned as desired. Thanks