Treadmill showed up broken. Treadmill showed up broken. Drive belt pulley is not connected. Motor not connected properly Parts were mailed to repair it after talking to two different people Can't get the service provider to return my calls today

Fast delivery Fast delivery, excellent communication. After extensive research I chose the Horizon 7.8 for my next treadmill. The online ordering process was quick and easy. The site and subsequent emails laid out the delivery process. I ordered on a Saturday and was pleasantly surprised to have my treadmill delivered and set up on Thursday. Only had the treadmill a few days but based on my experience with the company so far, I'm expecting great things.

CS was very helpful CS was very helpful. Walked me through the process of ordering and answered my questions.

Easy to navigate website Easy to navigate website, good deatails on products, easy to order or follow through on order if needed, timely, professional, friendly customer service support

Helpful & Responsive The team at Horizon was very helpful when there was an issue with installation. They sent a new part and scheduled someone to come fix it quickly.