Product customer questions assistance. I wish the website had more videos and customer reviews on the treadmills. I found way more information someplace else. I also wish the company had a chat where you could ask questions. this would help a lot.

Easy Peasy! New TM On The Way! The process to make my purchase was efficient and easy with no glitches! I am impressed. Just hope the delivery and product experience is the same. I previously had a used Horizon 2.0 treadmill and it served its time well. Looking forward to a new version!

The 202 The LTL delivery guy was great; we quickly loaded it from the back of the semi-trailer to the bed of my pickup so that I could bring it up to my garage and into the house. The product was packaged in way that kept all the components safe during transit. Assembly was a breeze with the instructions; the user manual was likewise very descriptive. The machine is sturdy and performs well. We love the Bluetooth speakers for listening to and watching things during a workout.

I was sent a defective bike I was sent a defective bike. I called customer support and was passed back and forth for about an hour. Their solution was not to send me a new bike but to put a “fix” on equipment that was never used. This tells me it a known problem and that they don’t back their products. Also, if you want to return the bike then it will cost me $155 and. 20% restocking fee. Ridiculous!! I asked the company to call me and was told oh we don’t do that. What kind of service is Horizon running…not a good one. The only reason it has 1 star is because it’s required. Do not purchase from this company! I am still having to deal with this 5 days after reaching out the first time!

Treadmill showed up broken. Treadmill showed up broken. Drive belt pulley is not connected. Motor not connected properly Parts were mailed to repair it after talking to two different people Can't get the service provider to return my calls today