Everything was good Everything was good, but would have appreciated advance notice before the box showed up at my house.

Helpful & Responsive The team at Horizon was very helpful when there was an issue with installation. They sent a new part and scheduled someone to come fix it quickly.

Poorly put together I do not like the fact that my treadmill has exposed colored wires that are between the back of the handrails behind the monitor. BTW just received treadmill yesterday and paid over $300 for it to be put together and was told by the waranty department that the exposed wires are supposed to be there and their is nothing they can do about it. I wish they had an option to upload images.

Easy to navigate through website Easy to navigate through website, able to read good and bad reviews, all together purchase was pleasant so far, we will see how it goes from here. website 5 out of 5 stars.

Fast delivery Fast delivery, excellent communication. After extensive research I chose the Horizon 7.8 for my next treadmill. The online ordering process was quick and easy. The site and subsequent emails laid out the delivery process. I ordered on a Saturday and was pleasantly surprised to have my treadmill delivered and set up on Thursday. Only had the treadmill a few days but based on my experience with the company so far, I'm expecting great things.