Great treadmill We ordered a treadmill from Horizon and it arrived within a week. Great communication throughout the order processing, shipment and delivery. We're only a few days in of testing the treadmill itself, but so far I'm impressed.

I was sent a defective bike I was sent a defective bike. I called customer support and was passed back and forth for about an hour. Their solution was not to send me a new bike but to put a “fix” on equipment that was never used. This tells me it a known problem and that they don’t back their products. Also, if you want to return the bike then it will cost me $155 and. 20% restocking fee. Ridiculous!! I asked the company to call me and was told oh we don’t do that. What kind of service is Horizon running…not a good one. The only reason it has 1 star is because it’s required. Do not purchase from this company! I am still having to deal with this 5 days after reaching out the first time!

Delivery company is a joke! The delivery company they use is a joke. I have contacted them two times by phone to schedule my delivery window. Both times they are unable get ahold of my delivery driver to schedule a delivery. Meanwhile the treadmill I have ordered shows it’s been sitting in my destination city for seven days now and I was told to call back tomorrow. Whiskey Tango Foxtrot!

Product, Price, Reviews, Website Product and Price (plus favorable customer reviews) made sense for me. Moreover, the website was clear and easy-to-follow all the way through to confirming the sale.

Product customer questions assistance. I wish the website had more videos and customer reviews on the treadmills. I found way more information someplace else. I also wish the company had a chat where you could ask questions. this would help a lot.