Christiann Williamson
GBSCAM The offer returns and refunds per their website but the customer service is the the worst I've ever seen. We didn't open the package, we emailed a million times to get an address to return it to, FINALLY, got that, sent it back and moths later are STILL waiting for the refund though we've been assured a million times through email that it's coming soon. They have zero integrity. BUY ANOTHER BRAND, SAVE YOURSELF THE TROUBLE!!!!!!!!
Diane Pickard
GBWhat a fantastic bit of kit What a fantastic bit of kit. I have set it up in the garage so I can get straight in after a treadmill or strength and conditioning session. I am 6ft 3 and there is plenty of room for me in the pod. I absolutely love it. It is the best way to start the day.
Carmie
GBDon’t waste your time on this product Wish I would have read these reviews before buying. Same experience: long delivery, leaked at first fill up, and now can’t get real customer service support. Just email templates asking for video of leak but no real action after weeks.
Marcus
GBWhat a horrible company to do business… What a horrible company to do business with. No customer service number only email. No returned emails with issues and complete order wasn't sent. Still waiting on the lid. I will be requesting a full refund from this company. Go a different route for this type of product.
J Rivera
GBCHILLPOD has the WORST customer… This Company has the WORST customer service and zero integrity when it comes to return policy and warranty claims. After waiting weeks to get a return address, I returned an un-opened order on 8/30/23 and someone from the company signed for it at 9:07am PST I finally received an email from Chillpod on 10/5/23 stating that they didn’t receive any of the paper work (receipt, order#) although it was clearly attached jpeg and also embedded within the email chain. Then received another email a week later stating they now have the information (although) I didn’t send any other corresponding email since 10/5/23 to say they will process my order/claim and issue a refund within a few days! It is now 12/22/23 and I STILL HAVE NO REFUND for my Chillpod product! As many have already stated, DO NOT DO BUSINESS with this company! There are other ice bath companies with incredible customer service and still priced very competitive. As others have said, STAY AWAY from this company!