Carmie
GBDon’t waste your time on this product Wish I would have read these reviews before buying. Same experience: long delivery, leaked at first fill up, and now can’t get real customer service support. Just email templates asking for video of leak but no real action after weeks.
Minh Nguyen
GBPaid the shipping cost to return the… Paid the shipping cost to return the product with pictures and all. It's been over 4 months, and Abdul informs me via email that it's in escalation that he has a reminder to the finance department. It's not looking good. I will still pursue this based on principles, and will report back if I get my refund.
Madison
GBThe chill pod does not keep water cold… The chill pod does not keep water cold for much time at all. Maybe 2-3 hours. I put 3 gallons of ice in after adding very cold water to begin with. Within 2 hours there was no ice and the water was very tolerable. We keep it in complete shade. I would need to add A LOT of ice daily to even make it useable. Very poor insulation.
J Rivera
GBCHILLPOD has the WORST customer… This Company has the WORST customer service and zero integrity when it comes to return policy and warranty claims. After waiting weeks to get a return address, I returned an un-opened order on 8/30/23 and someone from the company signed for it at 9:07am PST I finally received an email from Chillpod on 10/5/23 stating that they didn’t receive any of the paper work (receipt, order#) although it was clearly attached jpeg and also embedded within the email chain. Then received another email a week later stating they now have the information (although) I didn’t send any other corresponding email since 10/5/23 to say they will process my order/claim and issue a refund within a few days! It is now 12/22/23 and I STILL HAVE NO REFUND for my Chillpod product! As many have already stated, DO NOT DO BUSINESS with this company! There are other ice bath companies with incredible customer service and still priced very competitive. As others have said, STAY AWAY from this company!
pablo sandoval
GBCheap quality. Rip off Cheap quality cant believe this thin poor quality Vinyl sell for over 100 dollars My seams leaked after 2 uses. Great marketing though. All the money went to marketing instead of a quality product. What a disappointment.