Christiann Williamson
GBSCAM The offer returns and refunds per their website but the customer service is the the worst I've ever seen. We didn't open the package, we emailed a million times to get an address to return it to, FINALLY, got that, sent it back and moths later are STILL waiting for the refund though we've been assured a million times through email that it's coming soon. They have zero integrity. BUY ANOTHER BRAND, SAVE YOURSELF THE TROUBLE!!!!!!!!
Nick Delpiro
GBWorth the wait 👍 Coped my chillpod last month and let me tell you, I am absolutely blown away by this product! I was a bit skeptical at first, but after using it a few times, I can confidently say that it's one of the best investments I've made for my post-workout recovery routine. It's easy to use, and materials feels durable. I was also impressed by how much ice and water it can hold. I was initially disappointed that my delivery was delayed, but thanks to customer service team for keeping me updated and going above and beyond to make things right, it was worth the wait !
Unhappy Chillpod customer
GBTerrible customer service It supposedly took almost a month to deliver the product and then it disappeared from my doorstep. When I tried to contact the company to get some assistance they all but ignored me. I have zero good things to say about their terrible customer service and I'm not able to comment on the quality of the product because I'm out my money and never received the product. Thumbs down Chillpod.
SE
GBIf I could give 0 stars If I could give 0 stars, I would. I placed the order and cancelled it immediately. They sent the pod to me anyway. I rejected it and returned it back. I took pics and returned it well within the 15 days that’s required to get a refund. Abdul tells me that it’s in management escalation. Let’s just say it’s been 4 months and still no refund. This company is fraudulent and apparently there’s more people on trust pilot indicating the same thing. Horrible company
Carmie
GBDon’t waste your time on this product Wish I would have read these reviews before buying. Same experience: long delivery, leaked at first fill up, and now can’t get real customer service support. Just email templates asking for video of leak but no real action after weeks.