Still waiting? Ordered over a week ago. Still hasn’t shipped? Might want to revisit how they are getting or not getting their product in customer hands in a timely manner. Response to Chillpod. According to USPS shipping label has been created on 3/27. USPS has not received the item. It is April 4th. You sent a review product email before item is on the customer’s hands. Order being processed vs. shipped are 2 different things. Minimally if the item has been shipped, better communication would be nice.

Shipping was careless and intl fee?! I found it odd that we were charged an international service fee but the package arrived from New Jersey. It arrived just rolled into a ball and the light plastic packing bag taped tightly around it. Somewhere along the lines of shipping it got a large slit through the packing and it cut into the pod so it is useless to me. I emailed a week ago about what my next steps can be but no response yet. How is there no number to call either? Not liking these reviews I see here now, after having my own issues.

Paid the shipping cost to return the… Paid the shipping cost to return the product with pictures and all. It's been over 4 months, and Abdul informs me via email that it's in escalation that he has a reminder to the finance department. It's not looking good. I will still pursue this based on principles, and will report back if I get my refund.

CHILLPOD has the WORST customer… This Company has the WORST customer service and zero integrity when it comes to return policy and warranty claims. After waiting weeks to get a return address, I returned an un-opened order on 8/30/23 and someone from the company signed for it at 9:07am PST I finally received an email from Chillpod on 10/5/23 stating that they didn’t receive any of the paper work (receipt, order#) although it was clearly attached jpeg and also embedded within the email chain. Then received another email a week later stating they now have the information (although) I didn’t send any other corresponding email since 10/5/23 to say they will process my order/claim and issue a refund within a few days! It is now 12/22/23 and I STILL HAVE NO REFUND for my Chillpod product! As many have already stated, DO NOT DO BUSINESS with this company! There are other ice bath companies with incredible customer service and still priced very competitive. As others have said, STAY AWAY from this company!

SCAM The offer returns and refunds per their website but the customer service is the the worst I've ever seen. We didn't open the package, we emailed a million times to get an address to return it to, FINALLY, got that, sent it back and moths later are STILL waiting for the refund though we've been assured a million times through email that it's coming soon. They have zero integrity. BUY ANOTHER BRAND, SAVE YOURSELF THE TROUBLE!!!!!!!!