Carmie
GBDon’t waste your time on this product Wish I would have read these reviews before buying. Same experience: long delivery, leaked at first fill up, and now can’t get real customer service support. Just email templates asking for video of leak but no real action after weeks.
Unhappy Chillpod customer
GBTerrible customer service It supposedly took almost a month to deliver the product and then it disappeared from my doorstep. When I tried to contact the company to get some assistance they all but ignored me. I have zero good things to say about their terrible customer service and I'm not able to comment on the quality of the product because I'm out my money and never received the product. Thumbs down Chillpod.
Christiann Williamson
GBSCAM The offer returns and refunds per their website but the customer service is the the worst I've ever seen. We didn't open the package, we emailed a million times to get an address to return it to, FINALLY, got that, sent it back and moths later are STILL waiting for the refund though we've been assured a million times through email that it's coming soon. They have zero integrity. BUY ANOTHER BRAND, SAVE YOURSELF THE TROUBLE!!!!!!!!
Jordan Jackson
GBTerrible - the worst This company is awful. Do not buy from them. Shipping took so long, and I had paid for expedited shipping. It arrived, my husband barely opened the packaging before concluding it was cheap. We didn’t even bother opening the chiller. It took them nearly two months to send me the address to return, “free returns” means you’ll pay shipping and they reimburse you. Their website says 90 days free returns on the product page, but then when you navigate to the return policy page it says 60 days. They didn’t even get me labels within the 60 day window. I’m still waiting to see if they refund me. If not, I have saved all emails and will pursue litigation. I’m so angry with their terrible customer service.
Marcus
GBWhat a horrible company to do business… What a horrible company to do business with. No customer service number only email. No returned emails with issues and complete order wasn't sent. Still waiting on the lid. I will be requesting a full refund from this company. Go a different route for this type of product.