Fast shipping Fast shipping, great product, reliable fitness gear at great prices overall. Titan is awesome! The weight vest checks all the boxes and is exactly what I wanted it to be.

Friendly and knowledgeable customer service Individual was very knowledgeable, knew the products well and directed me to exactly what I was looking for. Also gave me enough information to be able to reference back to and order what I needed since I wasn’t able to do so in the moment.

Titan Fitness has outstanding customer service Titan Fitness has outstanding customer service and good exercise equipment at reasonable prices. I have bought many items from Titan Fitness. There is rarely a problem, but when there is, Titan Fitness does an outstanding job at making it right very quickly.

The case of the missing Bushing. All responses were received quickly as well as being clear and concise. This made the overall process streamlined and frustration free.

Horrible Experience and Poor Customer Service I made an order on a like a Saturday night. I changed my mind and canceled the order on their website within 30 minutes from when I ordered it. I went through trying to contact them and there was a prompt for me to cancel. It asked me why and I told them. Then I find out like on Monday or Tuesday that they shipped the item out. After speaking to customer service, they said to have the order sent back to them so I declined the shipment and it went back. Then they charged me a restocking fee. I understand that is their return policy and it states that there is a restocking fee if returned. My issue is that I canceled the item and had proof that their system had received my cancel request, which was only 30 minutes after I ordered it. So it's not my fault that they decided to ship my order. I will never order from Titan Fitness again and their customer service was terrible!!! I was a repeat customer as I have bought their lat pulldown equipment from them in the past. Never again!