Excellent Support I reached out via email reply regarding receiving an incorrect item on my order. I received a prompt reply and after verifying my order, the proper item was shipped out and I was allowed to keep the incorrect item. In all, the experience was excellent. It would be even if I had to ship the wrong item back.

High quality equipment high quality Gains Good quality dip bar. Thick steel. Fit my ethos 3x3 power rack perfectly. does have some side to side movement when attached but does not affect the performance at all. Highly recommend adding dips to your training with the Titan Fitness dip bar.

My Experience with Titan so far has… My Experience with Titan so far has been Outstanding. Very Professional, Courteous and helped with any issues I’ve had which were minimal.

Arrived damaged and customer support is terrible Would review the equipment, if they would replace the damaged parts they sent. I have been in a terrible daily correspondence with many of the foreign customer support employees who will not help me. I had two parts arrive unusable, I emailed right away. They first asked me "Can you fix it" to which I replied no even though it was an absurd and mildly unsafe request. They told me one of the parts was out of stock, which is a bold faced lie. I am able to go on their website and purchase another which would arrive two days later, still very much in stock. They are refusing to help, anyone on the phone just says "we are still working on it" as they ignore all requests for help. The part arrived damaged, the machine is unusable, and they have been wildly unhelpful. This is the single worst customer support experience I have ever had. The need was not that difficult, replace two parts that are badly damaged. Go to any company other than titan, especially anyone who will actually help if the equipment arrives unusable.

The case of the missing Bushing. All responses were received quickly as well as being clear and concise. This made the overall process streamlined and frustration free.