Friendly and knowledgeable customer service Individual was very knowledgeable, knew the products well and directed me to exactly what I was looking for. Also gave me enough information to be able to reference back to and order what I needed since I wasn’t able to do so in the moment.

Horrible Experience and Poor Customer Service I made an order on a like a Saturday night. I changed my mind and canceled the order on their website within 30 minutes from when I ordered it. I went through trying to contact them and there was a prompt for me to cancel. It asked me why and I told them. Then I find out like on Monday or Tuesday that they shipped the item out. After speaking to customer service, they said to have the order sent back to them so I declined the shipment and it went back. Then they charged me a restocking fee. I understand that is their return policy and it states that there is a restocking fee if returned. My issue is that I canceled the item and had proof that their system had received my cancel request, which was only 30 minutes after I ordered it. So it's not my fault that they decided to ship my order. I will never order from Titan Fitness again and their customer service was terrible!!! I was a repeat customer as I have bought their lat pulldown equipment from them in the past. Never again!

I had a fantastic experience I had a fantastic experience after I noticed that my recent purchase (the Functional Trainer) was being advertised at $200 discount. I was connected to the representative Jude and just asked if I can get credit for future purchases from the store. Instead I had $200 refunded in 2 days. This is my 4th time buying equipment from Titan. The quality of the equipment and the service is always perfect. By the way, the video instructions for putting together the Functional Trainer are excellent.

Titan Fitness has outstanding customer service Titan Fitness has outstanding customer service and good exercise equipment at reasonable prices. I have bought many items from Titan Fitness. There is rarely a problem, but when there is, Titan Fitness does an outstanding job at making it right very quickly.

Titan doesn’t receive enough credit for their products I always check Titan for their products before looking at any other fitness product company because of the quality and price of their products. I don’t believe Titan receives enough credit for their racks, plate loaded cable equipment, bars and cable attachments. These are all products I have purchased, use regularly and recommend. If you’re looking at purchasing fitness equipment I would personally suggest to give Titan a shot. More than likely you’ll enjoy their product and come back to purchase more from them.