Friendly and knowledgeable customer service Individual was very knowledgeable, knew the products well and directed me to exactly what I was looking for. Also gave me enough information to be able to reference back to and order what I needed since I wasn’t able to do so in the moment.

20/10!!!! 20/10!!!! Macy and Josh were so helpful for me when an unfortunate issue came up with my order. Would recommend!!! GREAT customer service honestly.

Horrible Experience and Poor Customer Service I made an order on a like a Saturday night. I changed my mind and canceled the order on their website within 30 minutes from when I ordered it. I went through trying to contact them and there was a prompt for me to cancel. It asked me why and I told them. Then I find out like on Monday or Tuesday that they shipped the item out. After speaking to customer service, they said to have the order sent back to them so I declined the shipment and it went back. Then they charged me a restocking fee. I understand that is their return policy and it states that there is a restocking fee if returned. My issue is that I canceled the item and had proof that their system had received my cancel request, which was only 30 minutes after I ordered it. So it's not my fault that they decided to ship my order. I will never order from Titan Fitness again and their customer service was terrible!!! I was a repeat customer as I have bought their lat pulldown equipment from them in the past. Never again!

Positive Experiences with Titan Have always had a good experience dealing with Titan. Great products they stand behind paired with very competitive pricing. I noticed I had purchased with them in a few years. So I was glad to see their customer service remains top notch after this time.

High quality equipment high quality Gains Good quality dip bar. Thick steel. Fit my ethos 3x3 power rack perfectly. does have some side to side movement when attached but does not affect the performance at all. Highly recommend adding dips to your training with the Titan Fitness dip bar.