Items out of stock! I ordered items, and the website showed them as in stock. Paid for them, and only received a partial order. I was told not to worry--the outstanding items would be back in stock in a couple of days. Those couple of days turned into weeks. Although communication was good, shipping was relatively slow compared to other sites I've ordered from. Suggestion: don't indicate that out of stock items are in stock!

The invoice did not match the contents. The invoice in a small box of items stated that two 30 lb bags of dry food should be in the shipment. The bags still have not arrived five days after the box arrived.

Never shipped my order or told me I went on line to order Blue Buffalo from this company. When I placed the order over the weekend it said I would receive it by the next Thursday. I waited and waited and finally on the following Friday I called them to see where my order was. The girl I spoke to said...oh I was just about to email you because we just shipped your order it was back ordered. Thanks for telling me my dog doesn't need to eat. Then when following my tracking number it was not shipped until the next Monday. I did receive it on Thursday only 2 weeks after it was promised.

Slow delivery. I was disappointed with service on this order. Two to five business days turned into 12 days and I received only half of my order. Hopefully, service will improve in the future.

Good Price...Slow Delivery / Communication I liked the price of the product I ordered, but would like to see it arrive sooner. My first order took two days to ship, then five days transit based on the shipping method. USPS Priority would cut 2 - 3 days off the transit time. On my second order, it took seven days before they sent me a backorder notice. :( I cancelled and ordered from another vendor, and received the product in two days. :)