Higher prices and slower shipping Since your company has merged or hired outside help I've noticed higher prices and much slower shipping. I used to like you because my animal food was cheaper with auto shipping now you change it to toys. I used to love your service it was a two day shipping now its much longer.

Great follow up The first order was delivered wrong with the incorrect product and incomplete. However within 24 hours of discovering the error, both items on the order were delivered to me. They were very responsive and friendly to deal with. I would order from them again because of the way they handled the error with such ease and quickly

Delivery took much longer than anticipated, and was late on top of that.! I ordered a 26lb bag of Core dog food. It's the first time I've purchased it online as its readily available at the local PETSMART. However, the convenience of front door delivery, avoiding traffic, using my time for something else, etc., was appealing, not to mention free shipping. Prior to placing the order, there was no mention of estimated shipping time, but how long could it take for a bag of dog food? Well, I received an order confirmation along with an estimated shipment date a week later! So, I ended up having to go to the pet store to buy enough food to get me by until the order arrived, of course when you buy smaller quantities its not as economical so I ended up spending more, waiting longer and making the trip to the pet store I was trying to avoid. Last but not least, the shipment finally arrived 2 days later than it was scheduled to....so, back to the pet store!

Items out of stock! I ordered items, and the website showed them as in stock. Paid for them, and only received a partial order. I was told not to worry--the outstanding items would be back in stock in a couple of days. Those couple of days turned into weeks. Although communication was good, shipping was relatively slow compared to other sites I've ordered from. Suggestion: don't indicate that out of stock items are in stock!

bad correspondence If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be reached