Higher prices and slower shipping Since your company has merged or hired outside help I've noticed higher prices and much slower shipping. I used to like you because my animal food was cheaper with auto shipping now you change it to toys. I used to love your service it was a two day shipping now its much longer.

Never shipped my order or told me I went on line to order Blue Buffalo from this company. When I placed the order over the weekend it said I would receive it by the next Thursday. I waited and waited and finally on the following Friday I called them to see where my order was. The girl I spoke to said...oh I was just about to email you because we just shipped your order it was back ordered. Thanks for telling me my dog doesn't need to eat. Then when following my tracking number it was not shipped until the next Monday. I did receive it on Thursday only 2 weeks after it was promised.

Great follow up The first order was delivered wrong with the incorrect product and incomplete. However within 24 hours of discovering the error, both items on the order were delivered to me. They were very responsive and friendly to deal with. I would order from them again because of the way they handled the error with such ease and quickly

Beware of this misleading and… Beware of this misleading and unresponsive online pet store. After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and defected. Upon raising this with their customer service team, they had advised they will send out another clip which never came. It’s now been over 3 months without a resolution. They leave loyal customers feeling ripped off and unattended to. Can not recommend this store for this reason. Buyer beware.

Good Price...Slow Delivery / Communication I liked the price of the product I ordered, but would like to see it arrive sooner. My first order took two days to ship, then five days transit based on the shipping method. USPS Priority would cut 2 - 3 days off the transit time. On my second order, it took seven days before they sent me a backorder notice. :( I cancelled and ordered from another vendor, and received the product in two days. :)