Ants in my dog food I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my home. I cancelled my subscription. My wet food was fine, just the dry stuff had ants Poor customer service if you ask me and I am out 60 bucks and my time to take a bunch of photos of the ants crawling around. She acted like I was lying to her. I am unhappy.

Beware of this misleading and… Beware of this misleading and unresponsive online pet store. After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and defected. Upon raising this with their customer service team, they had advised they will send out another clip which never came. It’s now been over 3 months without a resolution. They leave loyal customers feeling ripped off and unattended to. Can not recommend this store for this reason. Buyer beware.

Good Price...Slow Delivery / Communication I liked the price of the product I ordered, but would like to see it arrive sooner. My first order took two days to ship, then five days transit based on the shipping method. USPS Priority would cut 2 - 3 days off the transit time. On my second order, it took seven days before they sent me a backorder notice. :( I cancelled and ordered from another vendor, and received the product in two days. :)

Unhappy with shipping issues I wanted to try a new dog food for my 10 month Cockapoo because he was starting to scratch more frequently with the food he was on. A new food came highly reccommended so I thought I would try out PetBest to order it. I ordered it on April 2, 2013 and was told I would receive it in 2-5 days. About a week and a half later I called to see where the order was. At that time I was told my order went to UPS and never was sent from there. However no one from PetBest followed up on why it wasn't shipped. They said that they would resend my order. By that time I had already had to buy additional dog food from another source. I finally received my order on April 15, 2013. I probably won't purchase my dog food from PetBest again.

Items out of stock! I ordered items, and the website showed them as in stock. Paid for them, and only received a partial order. I was told not to worry--the outstanding items would be back in stock in a couple of days. Those couple of days turned into weeks. Although communication was good, shipping was relatively slow compared to other sites I've ordered from. Suggestion: don't indicate that out of stock items are in stock!