Items out of stock! I ordered items, and the website showed them as in stock. Paid for them, and only received a partial order. I was told not to worry--the outstanding items would be back in stock in a couple of days. Those couple of days turned into weeks. Although communication was good, shipping was relatively slow compared to other sites I've ordered from. Suggestion: don't indicate that out of stock items are in stock!

bad correspondence If this is perfect guys,then I can honestly say beware. I placed an order had a thankyou message then absolutely nothing no goods no email. It now looks like the site has been discontinued, can't be reached

Never shipped my order or told me I went on line to order Blue Buffalo from this company. When I placed the order over the weekend it said I would receive it by the next Thursday. I waited and waited and finally on the following Friday I called them to see where my order was. The girl I spoke to said...oh I was just about to email you because we just shipped your order it was back ordered. Thanks for telling me my dog doesn't need to eat. Then when following my tracking number it was not shipped until the next Monday. I did receive it on Thursday only 2 weeks after it was promised.

Sending back order!!!!!!!!!!!!!!!! I would have been more satisfied if I had been advised that the product that I had ordered was not available. I would have cancelled the order. I was sent a product that I did not want, Now I have to find a FEDEX and send the order back, which I am not happy about! I probably will never order from this company again.

Great follow up The first order was delivered wrong with the incorrect product and incomplete. However within 24 hours of discovering the error, both items on the order were delivered to me. They were very responsive and friendly to deal with. I would order from them again because of the way they handled the error with such ease and quickly