Needs prompting to do job. Created order 8/2 through Amazon. Rails arrived as promised via Amazon Prime option. This is the reason I chose this product. 3 Days later I had to contact seller to find out when the remaining packages would arrive, not wanting them to be stolen. It took a week for the seller to get tracking numbers for me. This seller knows the package comes in parts and should've been well prepared to ship them out in a timely manner. I'm expected to get all parts in 3 weeks. I requested to be compensated and the seller suggested they can speed up a package already shipped. Very insulting, considering it suggest they had the option to ship it faster or could contact the shippers and say "could you hurry it up" Going to update this if possible. Does not come with batteries and 2 different sets of rechargeable batteries do not fit. Battery cover will not fit back on computer. $500 + and can't include 4 AA batteries. The QR code goes to a non English website that appears to be out of order.

Brilliant Product - Great Service ! Excellent product and great service from Topiom all round. Very quick delivery after placing the order, all parts present and simple to construct. Machine works brilliantly and really makes exercising more fun than just running etc. Stores away securely when not being used. Looking forward to getting many years of enjoyment from it... Thanks Topiom !!

Topiom Water-Rower: A great buy After a lot of research into buying a water rower I came across Topiom and their product + reviews looked great. I'm glad that I made the decision to purchase one of their rowers. I've owned it now for about a year and it's been so easy to use and very good build quality. There was a slight issue with the seat which tore (I put this down to my usage as I use it pretty much every day), Topiom's Customer Service were very helpful and agreed to replace free of charge. Can't recommend Topiom enough.

Solid Rower, Great Customer Service I bought a Topiom rower during lockdown, it's a study piece of kit in general, and I've used it hard. I had a minor issue with some plastics failing and customer services bent over backwards to help and support me with spares and priority delivery, they even gave me a discount on an upgraded monitor. This is a brand who are keen to provide great after sales service.

Exceptional customer service and a great product! We saw this rowing machine when we visited a friend's house and it caught our eyes right away. It stood up against the wall like a piece of art...the rest is history. We cannot find this in Amazon and so approached the brand directly. They won't ship to Isle of Man, and so we paid extra shipment to arrange a carrier to transport over. Our order finally came in but the accessories and the wooden panels were in different colors, and the wooden panel has a crack. Informed the customer service team (Josie), another new set of machine was immediately depatched all the way to Isle of Man! We are very impressed with the outstanding customer service. The machine itself is a joy to use, easy to assemble and not taking up space. Our elder son hates jogging but he could not stop using this machine and so it is has now become our family's favorite!